Alain HUI BON HOA

– Member of the Executive Committee – Functional management of the global Services organisation of 100+ employees in France, Japan, US and China – Missions: – Set up and manage the global Services organisation, in particular creation from scratch of the Services team in Japan as the primary market – Negotiate and finalise all service contracts with Softbank Group, as the master distributor for Japan – Define in anticipation and dynamically readjust a Services budget planning model, despite the unknown related to the new robot – Implement customer satisfaction, activity and cost control KPIs – Industrialise all the Services processes to enable fast ramp-up and productivity – Results: – Organised the global governance through KPIs, cost planning and tracking, and regular team/1-1 meetings – Increased the global Services organisation from 40 to 100+. Developed the Japan team x4 in 12 months, – Developed a high spirit and engaged Services team, recognized in the company. Employee Turnover 1/3 of company average – Industrialised the services and slashed costs by 75% in 2 years through lean processes, SOPs, aftersales tools, repair outsourcing – Structured the Spare Part logistics and reduced procurement issues by 70%

– Member of the Senior Leadership Team – X-functional coordination of the Fleet Services business – Identification and management of strategic projects and innovation initiatives – Missions: – Drive Strategic projects – Coordinate the Fleet Services teams cross- functionally – Identify and lead disruptive innovations across the 3 entities – Champion the global GE HealthAhead initiative to create a culture of health in GE Capital France – Results: – Led the relaunch of the Fleet Services business: stabilised processes, managed the project deck, organised monthly All Employee communications. – Consistently achieved Net Income targets, ranked #2 at "Best Customer Service of the Year" survey in 2011 – Reengineered the profitability approach, enabling a 8M€ impact in 3 year – Turned a runoff of 3,000 Fleet non-strategic customers into earnings opportunity by developing a strategic partnership and transferring the customer portfolio – Initiated disruptive innovation projects, eg reinvent EEF customer relationship using Design Thinking – Obtained top score in GE Capital first certification in the GE HealthAhead program

– Member of the Senior Leadership Team, in charge of 80 employees – In charge of the Driver Services Operations for 120,000 vehicles – Missions: – Modernisation of the overall customer service processes (Sales Admin and Operations) leveraging automation tools at GE Equipment Finance – Improve Operations market share, profitability and customer satisfaction – Results: – Defined and initiated a customer service modernisation program targeting 20% productivity over 3 years – Automated the quotation processes to enable client online quotation – Digitised and automated the work approvals and invoice processing

– Member of the Senior Leadership Team, in charge of 70 employees – P&L responsibility for the Driver services (250M€ revenue), including Maintenance, Accident Management and Replacement Vehicles – Coordination and control over 1000+ certified service partners – Missions: – Implement cost and customer satisfaction KPIs – Review and improve the organisation and processes – Redefine the services scope to improve revenues and profitability – Support key sales deals by sharing confidence on Operations and its ability to develop custom impactful services – Results: – Insourced Accident Management and Implemented a customer centric vision and improvement program, focusing on Drivers mobility : reduced complaints by 70%, improved productivity by 40% – Introduced new services: increased service margins by 15%, achieved service penetration 30% above market – Closed and implemented the French Ministry of Defence fleet outsourcing program: € 450M revenue over 6 years, 20 000 vehicles, largest outsourcing deal in the Fleet Leasing industry – Boosted team spirit: Raised employee satisfaction 80%, ranked 7th in '06 Best Place to Work survey and 5th in '07 – Decisive in the company turnover and growth acceleration (from -5% to +10%)

– In charge of the Integration for the Technical Services scope within the 5 person Integration project team, reporting to the European Integration Leader – Weekly progress reports to the GE EEM CEO – Missions: – Audit the processes and organisations – Identify and implement synergies and best practices across companies and countries – Results: – Deployed cost control KPIs at european level across all 3 companies – Centralised the OEM warranty claims processes – Centralised and outsourced the supplier invoice processing – Deployed a single European system for TIP

– Drive improvement projects in GXS Professional Services, reporting to the GXS Europe Professional Services leader – Deploy the GE group wide transformation of 6 sigma-based process design and improvement – Missions: – Lead strategic improvement projects – Deploy the Six Sigma culture by coaching green belt six sigma projects – Results: – Facilitated OKR definition, and KPIs dashboard implementation across the Professional Services organisation – Led a Six Sigma Black Belt project accelerating the ebusiness rollout process by 20% – Coached 30 Six Sigma Green Belt projects

– Part of a 4 specialist European ebusiness team, combining strong ebusiness, Six Sigma and industry expertise – Missions: – Sell and conduct e-business opportunity studies at Leadership Board level – Provide process analysis, solution design, assessment of the organisation and financial impacts – Results: – Created e-business consulting packages, sold and led them in Middle East, UK, France, Belgium, .. with 90%+ customer satisfaction rate – Genetated implementation projects worth 1+ million € for GE GXS

– Support Sales team on complex solutions selling – Once deal signed, be the technical bridge between the customer and the implementation team – Missions: – Solution expert on system integration and EDI outsourcing solutions – Ease the customer understanding of the solution – Accurate need analysis and development of functional specifications to ensure margin over the quotation

– Management of the Automotive EDI community in France (€ 4 million turnover) – Missions: – Technical contact point for the largest EDI Customer Account (Peugeot) – Organisation of Product and service evolution, deployment programs and support – GXS Representative at the french Automotive EDI Standards standardisation association (Gallia) – Results: – Expanded the Peugeot EDI community to 3rd tier supplier thanks to innovative solutions – Expanded automotive EDI revenues by 10%