Alain SIRANGAMA

Pour AMF ( Autorité des Marchés Financiers ) Paris réalisation d'un audit des Coms unifiées en remplacement de Skype et WebEx ( 700 users ) et préconisation d'une solution, en vue de l'implémentation de celle ci.

For a provider of home comfort and security solutions, Design, configuration, and deployment of a VoIP infrastructure to create audio conferences for security companies. Creation of scripts for the automatic execution of functional and SIP load tests . N 3 Support for Voip troubleshooting and incidents.

Support & Assistance for the deployment of a contact center platform for emergency centers, based on Cisco Call Manager, SBC, CUCM, and Cube. Drafting of procedures for the transfer of knowledge to the teams. Support for the deployment of complex telecom infrastructures.

Creation, development, of an audio recording and conference service for podcasters. Treatment of all stages of a hosted service, from idea to daily operation.

VoIP Engineer in charge of Tiers3 support for the installation and roll out in production of Teleconference, Webconference, and Voice over IP solutions. Automation of teleconferencing platform tests. Installation of 2 conference bridges in China (3,000 ports / 1 M minutes / week) and training of technicians. Introduction of voice recognition in the testing activity. Creation and development of a Salesforce plugin initiating conferences. Creation of a simultaneous translation conference plugin using Watson & Google voice recognition. Creation of a power dialer tool allowing the automation of Audio and conference products.

Creation of a company specialized in Integration of telecoms and VoIP projects. Implementation of the Voice over IP architecture of a Telco provider. Integration and production of VoIP solutions, creation of procedures intended to technicians. Development of several voice services based on Asterisk. Installation and Support of a 20 seats CallCenter entirely in VoIP (Asterisk, Cisco, Audiocodes). Design and implementation of a hosted voice alert service for the use of a town hall. Technical support activity for several telecom operators.

In a Telecom Integrator firm, software development, installation, technical support for a Least cost routing (LCR) router for enterprises. Developped a CDRs compiler for invoicing. Creation of procedures to be used by technicians for the installation and support of theses routers

Creation of a telecoms consulting company to develop and market telecom consulting, audiotel servers Least Cost Routing, and analysis for telecom bill savings. Development and maintenance of interactive voice response ( IVR ) applications on Dialogic switches for a prepaid phone cards provider (120 channels, 3000 calls / day, 4 operators, Dialogic voice cards and ISDN).

Within 2 IT services companies and for the following customers: MATRA DEFENSE / SAGEM / SNECMA / CITROEN / CGA, Specification, Development, Tests, and Integration of embedded industrial software (assembler and C).

Technico-commercial chez un distributeur micro-informatique dans le domaine des terminaux télématiques, et terminaux de paiement électronique ( TPE ).