Alain Van hecke

Administration & support L3 for Intranet Richemont + Maisons Cartier, Mont-Blanc, Van cleef & Arpel, Chloe, Panerai,... Tasks and responsiblities: - Support L3 for All Maison for Intranet: requests and incidents on servicenow - Release manager and follow up of IT DEV team for bugs, new requests - ADMIN of Digital Signage infrastructure and onboarding of new Terminals - Kaltura Video plateforme ADMIN - Updates of documentations on Confluence and Servicenow to support L2 local IT

Assurance.be a été créé afin d'offrir de l'information simple à comprendre sur l'assurance en Belgique. L'information est essentiellement axée sur l'assurance auto et un forum est disponible pour y poser vos questions

SharePoint Administration : création du HUB, mise en place d'un moteur de recherche avancée avec filtre, création des droits contributeurs. Mission en cours

SharePoint Administration, Migration from existing Intranet to Sharepoint 365, Training and support for contributors

- Migration to Sharepoint 365 - Implementation of rules and rights of users - Users training - Creation of a document center of all Isabel Group entities & departments

- Project management of AEM (Adobe Experience Manager for Isabel.eu) - Change management and release of security login in coordination with IT team and Customer Care - Management of Wordpress websites - Improvement of web structure (architecture, functionalities, search engine) - Managing IT resources & development & change coordinator for the websites - Focus on quality and deployment of the websites - Support Web editors on their request and issues - Content management - Business-to-Business (BtoB) online compaign for Zommit via emailing - Online campaign B2C with Conversion goals (Optin)

- SEA & SEO Strategy for Touring Assurances & Touring Verzekeringen - Coordination of Web requests with the IT & external providers (design, services…) - Website management and publisher, Google Analytics follow up - Online investment, online affiliation, emailing campaign, ROI - follow up and integration of renault assurance website (html, css)

SEO improvement with the IT department for Resto.fr and Hotels.be with hight result! Made a SEO structure implemented in the others website of the company

- In charge SEO improvement for resto.fr et hotels.be - Keywords search, URL rewritting, Cross-Linking, Meta data

Contact direct with the Belgian and foreigners customers (dealers) Different administrative task as website administration, logistics, contact with international customers

PACIFICCARS – logistic - Contact direct with the Belgian and foreigners customers (dealers). - Different administrative task as website administration, logisitics - Buyers (find the best cars requested by the international customers)

For the website Europa.eu – JAI (04/2004 - 12/2006) - Update day by day the E.U. home page, Newsletter of EU, Barroso Website, EU press room. - Internet Marketing, and follow up in Google, Yahoo, MSN. European Parliament (10/2003 - 05/2004) - Update day by day “The Charter of Fundamental Rights of the European Union” for Europarl. - Editorial and technical analysis for the new website Europarl & Internet Marketing Technical editor for Futurum (08/2002 - 09/2003) - Started as encoder for the European Convention project. - Responsible for the publications and qualities in the 11 language of the European Union.

Part of the team responsible for the publications and qualities in the 11 language of the European Union