Albane Sanz
Senior Payroll & Customer Experience Consultant
Salary / Daily rate
Paris, France
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Co-founder & CEO with 7+ years expertise in payroll services, customer operations, and team management. Built Sossialy (payroll giving platform) and led high-performance teams at PayFit, reducing churn through data-driven process optimization. Specialized in HR operations, financial analysis, and scaling customer service operations for growth-stage companies.
Work experience
Consultante Paie & Expérience Client
Linc
Nov 2024 - Aug 2025
10 months
Paris, France
Co-founder @Sossialy
Sossialy
Jan 2020 - Aug 2024
4 years 8 months
Sossialy simplifies payroll giving to help the associations to realize their actions.
Team Lead customer service
PayFit France
Jun 2018 - Oct 2019
1 year 5 months
Paris, France
- Management: recruitment, remuneration policy, coaching, individual interviews, training, team events - Monitoring of KPIs (Team, Customers and Product): continuous improvement with areas for improvement, actions to be taken, analysis of results - Customer relationship management: individual and mass communication
PayFit
Apr 2017 - May 2018
1 year 2 months
Paris, France
Customer Ops - Data & Scale
Sep 2017 - May 2018
9 months
Paris, France
Data analysis - Products: matrix and reporting to teams for continuous product improvement - Customers: NPS analysis and detractor sources to improve customer satisfaction and reduce "churn" (= the loss of a customer) Scalability - Team productivity: process optimization, Zendesk/Trello integration - Reduction of customer requests: product improvement, portal with integrated help center
Payroll support
Apr 2017 - Oct 2017
7 months
Région de Paris, France
Administrative and financial manager
YouShould
Nov 2015 - Mar 2017
1 year 5 months
Paris, France
- Human Resources: Recruitment, Entry and exit management, Payroll (PayFit), Training - Administrative: Legal compliance, Stock option, UK launch, Fund raising - Financial: Cost analysis, Cash flow monitoring, Forecasting
AGAC
Jun 2012 - Jul 2015
3 years 2 months
Rennes, France
Project Manager
Jun 2014 - Jul 2015
1 year 2 months
Rennes, France
Quality certification (Qualicert) 📈 - Process study (Administrative and financial, Human resources, Sales, Quality system) - Coordination of the project team (5 business experts) on 56 missions - Verification of the achievement of the results
Executive assistant
Jun 2012 - Jul 2014
2 years 2 months
Rennes, France
Education
Growth Acceleration
Marketing automation
2019 - 2019
1 year
Join Lion
Operations track
2016 - 2016
1 year
Ecofac Business School
Administation et gestion des entreprises
2012 - 2014
3 years
IFSI Foch - Institut de Formation en Soins Infirmiers Foch
2010 - 2012
3 years