Alejandra Arocha

– Agile coaching and delivery improvement within a large insurance organisation (distributed teams). – Designed and implemented a cross-team delivery metrics system (lead time, cycle time, throughput, WIP). – Used AI-assisted analysis to identify delivery patterns, bottlenecks and systemic risks across teams. – Improved delivery visibility and predictability, supporting leadership prioritisation and decision-making.

– Designed and delivered Lean Change Management modules focused on experiments, metrics and evidence-based change. – Coached students on organisational change, learning loops and decision-making in complex environments.

– Realización de Workshops certificados de Management 3.0 y Lean Change Management

– Supported teams in retail, banking and insurance to stabilise delivery and improve flow predictability. – Facilitated Scrum events and coached teams on effective planning, refinement and continuous improvement. – Analysed delivery data and team dynamics (including AI-supported insights) to design improvement experiments. – Reduced friction caused by dependencies, rework and unclear priorities.