Aleksander Moskal

I led global initiatives in cyber resilience and business continuity, overseeing critical processes, products, and services while supervising the global cyber crisis management team. I crafted policies, defined procedures, and authored guides for implementing cyber resilience and business continuity frameworks. I managed global cyber crisis teams and implemented disaster recovery protocols. Some of my key achievements include: • Spearheaded technical initiatives to boost cyber resilience, strengthen information security, and improve business continuity, while driving global awareness programs. • Innovated a business continuity management methodology that protected critical assets and improved organizational resilience against disruptions. • Minimised operational disruptions by administering business continuity and crisis management plans across key business units. • Enhanced operational resilience by integrating disaster recovery protocols and conducting gap analyses aligned with BCMS and ISO 22301, ensuring rapid service restoration and minimal downtime. • Integrated risk mitigation plans and DR/BC management tools to strengthen IT continuity frameworks.

In this role I ensured IT service continuity for global and local applications and infrastructure, with a focus on contingency planning and data recovery. I formulated action-oriented IT service continuity and disaster recovery policies while carrying out business impact analysis and executing risk mitigation strategies. I generated reports for company stakeholders and facilitated IT Service provisioning and deprovisioning. My notable accomplishments include: • Modernised disaster recovery planning, underpinning coverage requirements and execution of project-specific governance controls. • Instituted an IT Business Continuity Coordination Team, incorporating regional IT and global functional expertise. • Administered a global IT service management platform for service provisioning and asset control. • Established an automated identity and access control system, yielding 100% access control compliance. • Championed organisation-wide compliance with strategic training programs and optimal communication initiatives. • Organised comprehensive training programs for senior management and IT teams, boosting awareness of BCP/DRP practices.

Through hard work, dedication, and increasing my overall knowledge base, I was promoted to position of Director, in charge of three global IT groups - IT Service Request, Active Directory Management, and Corporate Identity Management. In this role I oversaw a team of 15+ experts responsible for driving value creation for organization by leveraging technology. • I spearheaded strategy development, allowing me to exercise my judgement in budgeting, planning, and implementing various initiatives such as IT service and change management aimed at increasing productivity and security across organization. • Working closely with the team, we developed and established state of the art IT service management processes and systems in alignment with global JT International's IT processes and controls compliance to JSOX standards. • Automated and enhanced IT service request, change management, and incident and problem management processes by implementing ServiceNow. • To be offer consistency across the company, we implemented a standardization of IT service management procedures which aligned with global IT requirements from internal and external audits.

In this position, I strove to implement and manage well-designed and repeatable service request fulfilment procedures. While accomplishing this, I directed a team of ten experts responsible for delivering superior service to customers with aim of minimizing interference in daily operations. • I encountered and efficiently processed more than 100 service requests every week. • To better track assets and resources, I implemented a provisioning and de-provisioning process. Another feature was adding managerial control over access to information assets and asset management process by automating key elements of IT service provisioning process. • I also generated savings, reduced process time, and streamlined access provisioning process by deploying new corporate identity management system.

Joined RJ Reynolds as Lead Programmer, with promotion to Information Technology Manager in 1998, continuing in this role following the takeover of RJ Reynolds by JT Group in 1999 (becoming JT International). Took charge of IT for Ukraine, Central Asia, Caucasus, Moldova and Belarus areas from 2002, managing a team of +30 geographically dispersed IT experts. Reported directly to senior management throughout the region, providing thought leadership on all things IT and ensuring the business had the technology capabilities needed to achieve business goals. Scope included disaster recovery and business continuity protocol. • Embedded a strong customer focused approach across the region by strengthening regional connections, including building relationships with vendors. • Optimized the region’s IT budget by maximizing efficiency and reducing waste; limiting costs to 0.88% of net sales, well below typical global industry levels of 1.5-2%. • Key role in the integration of RJ Reynolds into the JT Group business following acquisition, spearheading realignment of the IT department structure to match JTI standards, ensuring a unity of standards and metrics throughout the company.