Alexandra B.

Lead supply chain transformation and operational improvement initiatives across Europe in a multi-brand, multi-channel environment (L’Occitane en Provence, Erborian, Melvita) Support the centralization of European supply chain operations Act as interim logistics manager in a high-pressure 3PL environment Identify and simplify complex SAP-driven processes (orders, subcontracting flows, stock management, IDOCs), reducing operational complexity and reliance on manual workarounds Act as a key interface between Supply Planning, Logistics, Finance, HR, Marketing and 3PL partners, ensuring alignment and execution in a complex and evolving environment

Led distribution and availability of all product categories across the EMEA retail network and e-commerce channel Managed a team of 2 Supply Planners, overseeing allocation and replenishment across multiple product lines Ensured product availability and service performance for both seasonal launches and permanent collections Monitored and improved key KPIs: OTIF (On-Time In-Full) for collection launches Availability Rate (AR) for core products Managed a broad product scope including ready-to-wear, shoes, leather goods and licensed products (eyewear, fragrances) Worked cross-functionally with merchandising, retail and supply chain teams to support business performance Leveraged Anaplan, SAP and Power BI for planning, performance tracking and decision-making

Managed a team of 10 FTEs responsible for customer service and supply execution in a Vendor Managed Inventory (VMI / GPA) environment Oversaw end-to-end replenishment and service performance for key customers, ensuring product availability and alignment with demand Acted as a key interface between supply chain operations and customers, managing priorities, service levels and issue resolution Ensured the reliability of supply flows in a high-volume FMCG environment, balancing operational constraints and commercial requirements Contributed to the stabilization and performance improvement of customer service operations

Duolab, an innovative start-up in the L’OCCITANE Group. The Duolab system offers on-demand personalisation of this freshly blended, preservative-free skincare solution, which is both natural and results-driven. Launched in February 2020 in UK and Ireland. Definition, implementation and execution of the Supply Chain (demand planning, warehousing and distribution) and the Customer Care strategy.

Responsible of all Supply Chain UK and Ireland execution processes: - inventory distribution for the UK and Ireland sell-out markets including retail and outlets allocations - sales orders management for wholesales and B2B (Amazon, Marks & Spencer, ...) Management of a team of 4 people (2 sales admin and 2 retail allocators)

Right-hand woman. Rue des Petits is a London-based online boutique offering a curated collection of European-designed décor, gifts and essentials for babies, children and mums. I was mainly in charge of: - Digital Strategy Implementation (SEO, CRM, website redesign) - Day-to-day e-boutique management (Magento) - B2B and B2C fairs