Alexandra Layzell

• Assisting and supporting the Project Manager and Project Director in management of internal and client’s teams. • Review risk logs, timeline and financials to ensure alignment. • Question and challenge appropriately with any member of the team (including stakeholders). • Project reporting and artifacts – status, financial, performance and dashboards. Monitor actions, plans and governance documentation (including weekly reports, RAG statuses and Forecasted v Actuals) to ensure we remain on time, on budget and in scope. • Documentation – create, update, maintain and peer review project documentation. Note-taking and report of next actions. • Schedule calendars, meetings and monitor capacity. • Analyse data for future business opportunities or out of scope scenarios. • Deputise where/when required during the project. • Working on Digital Transformation projects – Microsoft Dynamics D365 CE and F&O. • Using D365 Functionality (F&O) to report and set up multiple projects following a signed SOW. • Maintenance – providing access, approving timesheets and generating invoices and data entry. • Using D365 Project Operations to set up, monitor and import forecasted hours according to the current phase/budget/timeline. • Using D365 Power BI reports to send report to Senior Management Team with understanding of forecasted revenue and cost per project phase.

• Working on a multi-year Digital Transformation project to mitigate from all of the businesses legacy CRM onto a new unified platform Microsoft Dynamics D365 CE using agile & waterfall methodologies • Microsoft D365 Partner led approach, collaborative work to deliver the solution • Create, update & maintain project documentation • Assist & support project team in collection/preparation of project artefacts & note-taking during meetings • Coordinate with the PMO Project Manager including review of risk log, change requests & financials as well as raising any issues/risks/concerns • Schedule calendars, rooms, meetings, workshops, testing & training from ad hoc requests to fully formed project plans • Monitor capacity with the internal & external team (record of holidays & partner's booked days) • Managing dashboards by running queries & Data entry on Azure DevOps • Working with different software: Azure DevOps, Excel, Outlook, PowerPoint, Teams... • Source & maintain project equipment & facilities • Visitor coordination/welfare by liaising with HR to provide protocols during covid-19

• Working onsite at Customer Centre using Oracle systems. • Following Fanatics methodology and training. • Use of effective communication through chats, finding orders through the systems and help the customers fins their orders. • Competencies: problem-solving, effective communication and listening skills, teamwork, analytical and data analysis.

• Managing multiple projects at the same time from first enquiries to last deliveries and ensure that they run smoothly, on time and to budget • Creating presentations, quotations and invoices according to clients' needs and enquiries • Running client meetings at the showroom and managing their expectations both face-to-face and over the phone • Building strong relationships with clients, suppliers and third-party companies via email and phone calls and face to face (video calls) • Growing product knowledge and flexibility of our services • Developing an attention to detail and sales approaches • Working and liaising with other departments to deliver a fantastic customer service • Planning, monitoring, coordinating and updating clients with the progress of the project • Working intensively with different software: Sage, Word, Illustrator, Excel, PowerPoint...

• Planning, organising and teaching English as a foreign language to international students aged 8 – 17 • One-to-one English, French and Spanish lessons • Creating lessons plans for other teachers • Leading group excursions • Monitoring student discipline and welfare • General admin tasks

• Efficient book keeping to ensure that the bank accounts were in order • Planning schedules and timetables for workers and managers • Updating clients on the progress of the renovation/maintenance • Making appointments with clients via email and phone calls • Working with a team to ensure the construction site runs smoothly • Developing customer service and communication skills

• Managing multiple event projects simultaneously and ensuring smooth management, to deadline and within budget • Creating presentations, quotations and invoices according to client needs and enquiries • Hosting events in various locations across France and assisting the clients with any enquiries during the event • Building strong relationships with clients, suppliers and third-party companies via email and phone calls and face to face (video calls) • Developing management and partnership skills as well as an attention to detail and sales approaches • Working as a team at Head Office as well as leading on individual tasks • Ordering and managing the marketing products • Working intensively with different software: Word, Excel, PowerPoint...

• Planning, organising and teaching English as a foreign language to international students aged 8 – 17 • One-to-one English, French and Spanish lessons • Leading group excursions • Monitoring student discipline and welfare • General admin tasks

• Planning, organising and teaching lessons in French and Spanish from Year 7 to A-Level • One-to-one French and Spanish lessons • Covering head of department and other teachers in their absence • Ensuring the objectives are met • General admin tasks