Alexandre Criseo

Promoted after three years of product ownership, I led both the Product and Support & Operations departments at Fintecture, a European payments fintech that processed over €5B in transactions and connected 1.6M+ payers. Missions: • Led and coached a Product department of 3 PMs and 3 Designers, focusing on discovery, impact measurement, and analytical decision-making processes. Onboarded and trained successfully two junior Product Managers in 3 months through dedicated sessions and product skills matrix creation. • Defined product vision and set OKRs in collaboration with C-level executives and aligned across squads (Merchants, Payers, BNPL). • Directed B2B BNPL launch, achieving a 30% increase in conversion rates through funnel analysis and UX optimization. • Drove AI company-initiatives to develop internally AI automation tools (Lovable, Claude Code, n8n). Launched personally a QA tool that reduced QA setup time by 80% and a centralized documentation tool dividing white-label documentation time by 2. • Managed Support & Ops department (3 support agents, 1 KYC/Compliance Ops), improving response time by 50% and reaching 95% CSAT.

Transitioned from first PM to Lead, with the mission to scale the product team and structure delivery across squads during a high-growth phase. Impact: • Scaled Smart Transfer, a new payment solution, from 0 to €100M monthly volume within 12 months, making it the most performing solution of the company. Owned product scope as well as GTM strategy, launch on enterprise clients and internal trainings • Built the Product team from scratch: hired and trained 2 Product Designers and 3 Product Managers • Introduced a new delivery framework (Shape Up-inspired): 4-week build cycles + 2-week cooldowns + Product Committees, fixing alignment and delivery delays. • Built and ran a Product onboarding program, training a Junior PM into full ownership of her squad within 3 months. • Co-led the Data Champions initiative with CTO and Data Engineer, building dbt models and impact dashboards.

Joined as the first PM to structure the Product department. Owner of our B2B SaaS product and integrated BaaS features. Impact: • First Product Manager; built Product function and B2B SaaS platform serving SMEs and major enterprise clients (Auchan, Edenred, Leroy Merlin). • Owned onboarding, configuration, reporting, payment links, and BaaS integration end-to-end. • Led discovery, user research and iterative delivery with a cross-functional squad (3 devs, 1 Lead Dev, 1 Product Designer). • Set up Metabase dashboards and analytical models used across all departments (Product, Finance, CS, Leadership).