Alexandre Meyrignac

Bonjour, je suis Alexandre, 49 ans. J'accompagne les décideurs dans la transition de leurs organisations vers des modèles à Impacts : - Diagnostics RSE / Carbone / 360 - Recherches de solutions & Arbre des futurs possibles - Aide à la décision multi-critères (réalité économique, culturelle, de marché ..) - Planification / Financement / Support à la mise en œuvre des projets de transformations - Mesure d'Impacts Mathématicien de formation & MBA, passionné de modélisation, d'innovations, de récits et de relations humaines, mon approche hybride associe approche scientifique, créativité ouverte et fidélité d'un partenaire de confiance.

Mathematics course for 1st year to Master 2 students - International

- Operations Manager: collection of customer needs, creation of the customer experience, quality process, technical implementation, reporting - Executive Partner Strategy and Business Orientation

o Budget Management and Improvement of Customer Service Management Tools: 8 countries, 250 agents, 2 providers, 8 million € budget o Management of Tools and Optimization Projects (1 person to manage): process audit, research of optimization solutions, innovative approaches, calls for tenders, ROI calculations, deployment o Transition manager of the Back Office team (3 people to manage), management and optimization of Customer Service in Romania (50 agents)

FreeLancer : subcontracting or consulting with Trade Unions specialized, HR or CSR Consultants - Internal Diagnostics Organization / HR / Process / Management / Marketing / Strategy - Financial Analysis, Market Analysis, Strategy Analysis and marketing positioning, organizational analysis, process analysis, type of communication, etc ... - Accompaniment to the implementation of pilot KPIs and definition of the forecasting standards - Implementation of the performance management system (development of tools, processes, training, support to change) - Implementation of corrective systems of the control system (empowerment of the deliverable through training and critical angle of the methods used)

- Build the Project Teams and Launch new offers, new tools and experimentations - Manage reports of alerts or optimizations projects - Support Teams Changes - Support the national internal communication - Build a Participatory Innovation System - Support the NF345 norm project

.Creation and growth of the activity and the team (from 4 to 40 queues to be managed, from 1 to 4 people to manage) - Team management - Operational forecasts (5 week forecast, hour by hour) - Recruitment forecasts (4-month forecasts and definition of staffing needs) - Budget forecasts (1-year forecasts, call volumes, productivity, ...) - Gap analyzes - Performance management (attribution of customer service costs by department, by technology, by customer type, recommendation and scheduling of corrective actions)

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