Alexandru Cristian Tintea

– Working in a Team of Product Owners to deliver the CPQ (Configure Price Quote) solution from Conga, under Sales Cloud – Responsible for the delivery of key features of the project, like Document Generation and Signature Process Modules – Managing and coordinating the delivery, testing (QA & UAT and deployment of the functionalities, with the IT Teams as well as the Business Stakeholders – Acting a bridge as an SME and SPoC in relation with the Business Stakeholders and the Vendor (Conga). – Discovered a few key functional risks which led to the re-design and improvement of the solution while implementing it.

– Working closely with the Product Owner and Business Stakeholders to define the business use cases, project scope, business and functional requirements, user stories – Information gathering activities such as surveying, analyzing, and evaluating processes, products, and services – Helped in designing the new functionalities and solutions – Implementing the CTI and Customer-Chat Solutions, Disputes details dashboard view from SAP, Covering the UAT for new markets deployment.

– Representing the different Business Stakeholders to ensure that the backlog is prioritized in accordance with the business needs – Defining and prioritizing the Product Backlog, making sure that USs are clearly defined, understood and properly estimated by the Development Team. – Single point of contact regarding the Product development in relation with the Business Stakeholders from different departments: Customer Support, IT Services, Finance, Sales – Working closely with the BAs, Solution Architects, Developers UX/UI Designers and QA Teams to ensure that the Product is developed in the best way possible from all PoVs. – Managing the relations with the Vendor`s Development team. – Organizing and being active part of the UAT activities together with the QA Team – Continuously meeting with the Business Stakeholders to present new functionalities and gather feedback and new ideas regarding the Product`s future development.

– Working closely with the business stakeholders to define the project initiatives including business case, project scope, business and functional requirements, user stories – Managing the Product backlog, and defining the priority order for the user stories – Information gathering activities such as surveying, analyzing, and evaluating processes, products, and services – Helped in designing the new functionalities and solutions – Redesigned and refactored the entire process of Order creation in the existing environment – Support Testing cycles (UAT, Regression) and provide Trainings and presentations regarding the new functionality developed as well as the future plans – Support the UX Team with mock-ups

– Working with Business Teams to collect, understand, and define business requirements – Developing user stories, and to-be process flows to support the design and development of Salesforce Service Cloud and Sales products – Collaborating with developers to test and verify that solutions will meet the business requirements – Participating in key meetings including requirement sessions, system demos, user acceptance testing, and end-user training – Conducting the migration of Customer's Database from the old CRM system to SalesForce – Acting as the Product Owner of the CTI implementation in SalesForce with External Vendor – Re-defined the structure of Customers, Partners and Vendors in SalesForce – Creating mock-ups for ERP Dashboard and CTI Solution in Avonni Creator for SalesForce

Responsabilities: – Prepare the documentation of business requirements, to ensure the agreement of all parties involved and that the final product meets the needs of the business and delivers a discernible, measurable improvement – Enable a clear and precise definition of the scope of a project and breaking down the business needs into specific tasks, to help on assessing the resources needed to complete the project – Prioritize requirements to identify those which are fundamental to delivering a product, system or service and those which are "nice-to-have" Assess the impact that the new project will have for existing processes and staffing skills and levels – Help with the test scenarios preparation, plans and support UAT – Help with the training materials and apply key user training – To support integration of new initiatives/change requests, through the Demand Planning

– Supporting Channels Programs and Promotions Team by setting up all Incentives in Discount Central, focused mainly on EMEAR area but providing support for APJC and AMER as well when the workload requires it. – Performing analysis on requirements from business, proposing solutions for implementations of all Incentives requirement – Proactively engaging with stakeholders and cross-functional teams to understand initiatives; ensuring business requirement for programs are captured and adhering to the Process Governance; conducting and sharing impact assessment on requirement of programs; ensuring high quality implementation on new programs and its revisions are met – Solve complex back end transactional issues for ordering, pricing, and promotions – Simulating proposed solution in testing environment to ensure the success of solution deployment in the production environment – Supporting and monitoring all activities regarding the go live of the new functionalities in Discount Central, by participating in all BATs and UATs. – Proposing changes, improvements and new functionalities to the tools, so that they overcome the limitations to better support the Channel Programs and Promotions Team. Achievements & Highlights: o During the set-up of the most complex Incentive in EMEAR, as the model changed, I was able, within 1 week, on the fly, to adapt, the set-up as per the new model, getting all approvals needed, making the necessary adjustments in the tools so that the new set-up model is now 30%-40% easier to manage and maintain, while the final date of the implementation was still met.

Responsibilities: – Processing the bookings for all POs on certain Aircraft Platforms in SFDC based on the data from APM system and Maintaining the PO Tracker within SFDC. – Updating and cleaning the Fleet Aircraft Database within SFDC – Creation of campaigns for certain Aircraft Models and Products (EMEAI and APAC). – Monthly, weekly and ad-hoc reporting for middle and high management concerning Fleet, Products, Opportunities, Campaigns and Customers from different databases and tools. – Hosting/Presenting the Sales Review, the bi-monthly meeting for WW Sales Team – Maintenance of the Booking Process Documents, as the owner of the Process. – Maintenance and improvement of the EMEAI and APAC Dashboards and Report within SFDC and other Databases sources. Achievements: – Conceived and implemented an automation project which updates the Sales Representative Field based on Territory. It reduced the risk of having incorrectly mapped or unmapped Aircrafts in SFDC, after the weekly cleanup, which is done through an import of data from an external source, from 30%-40% to 0%.

Responsibilities: – Ensuring that the Infrastructure orders placed are aligned with business needs, processed, monitored/tracked until delivery to the customer. – Ensuring all Infrastructure services are delivered in accordance with agreed Service Level Agreements and agreed upon project plans. – Is the liaison between the chosen vendors (internal &/or external), the technical and operations service teams, the relevant country organizations and customer to ensure successful delivery of hardware & services. – Responsible for the accuracy of operational reporting (financial, performance, service) in front-end tools relevant to the service delivered. – Is the SPOC for the business and ensures to provide support appropriately. – Manages the global GCC Services offered to customers end-to-end (order to delivery).

– Creation and activation of the event websites and the invitations using a third party tool - Cvent – in accordance with the WW Corporate templates, banners, rules; – Modifications of the event websites and invitations; – Send Invitations and Reminders for multiple purposes and teams, external as well as internal; – Arrange on-site facilities resources: catering, printed materials, WiFi and building access for guests, local contact person, small giveaways, etc.; – Registration reporting, metrics and statistics related to all events managed.

Responsibilities: – Perform analysis, deal approvals, work on evolution for PSP (Public Sector Program) at EMEA level, perform data analysis to support-assist decision-making on program(s), – Manage, maintain and govern CTT (Channel Territory Tool) assignments, – Provide monthly and quarterly updates in required format, – Obtain and Consolidate reporting data from different sources (teams, databases, tools), – Analyze & summarize data for executive updates to inform management of program status & performance (metrics, trends, findings, risks, conclusions etc), – Escalation Point of Contact for the Global Support Team as an SME for several Programs and Promotions EMEA level and Tools. Achievements: – I Became SME and go-to-Person very fast for several tools including but not restricted to CCW (Cisco Commerce Workspace), CTT (Channel Territory Tool), Promotions Registry Tool, CRM system "Salesforce.com", PPE (Partner Program Enrolment), etc. – Also, during last fiscal year, I have maintained and participated actively to transition of sun-setting PSP Emerging Markets Program to the new PSPP EMEA level program, rewarded with a few thousand millions in net bookings. – Proposed a few improvements plans in several areas of activities, most of them accepted and implemented. Several participations to UAT (User Acceptance Testing), as an SME, for several tolls: CCW, PPE, CRM "Salesforce.com", etc.

Responsibilities: – Due diligence on all migration, licensing and commercial aspects when constructing complex migrations for cross LOB's; – Database interrogation, comprehensive and accurate research and analysis of Oracle customers' current license configuration details to help derive optimal commercial revenue; – Compile and consolidate necessary data from the research performed. Enter data into a complex Microsoft Excel template and alter the template as needed to ensure EMEA Staff easily understand; – Prepare various solutions of varying complexity for Oracle customers transitioning from old licensing models to the latest licensing models providing maximum commercial benefit to everyone; – Main point of contact for sales representatives, in order to provide professional advice regarding policy changes and their commercial impact to customer's license estate; – Work closely with all the local Contract Specialists teams, with Business Practices and Support Renewal teams; – Provide support and advice to all LOB's during deal negotiation stage to ensure deals are structured in accordance with Oracle's Revenue Recognition policy whilst maximizing the revenue to the Business; – Drafting contracts and migrations with zero errors. Achievements: – Dealing with very complex and big migration requests I became one of the best migration analyst and go to person for questions regarding complex migrations; being always one of the top migration analysts at quality reviews; – I was congratulated for pushing in the last minute a very big and important deal at the end of the fiscal year by the EMEA Executive Vice President, Mr. Loic le Guisquet.

Responsibilities: – Quality telephone works both in French and English, – Guide the clients on the web-site in order to book a flight, – Offer workarounds for the error messages, – Manual bookings following the rules and procedures. Achievements: – Nominated and won four awards for creativity, implication in day by day and extra job activities and pro-active attitude. – Proposed 4 improvement projects, 3 of them were accepted, – I organised a Team-Building for my team, – Participated as a team member and the non-formal leader of the team, to an improvement project for the internal referral program.

Responsibilities: – Quality telephone works both in French and English, – Manage tourist and business reservations in locations worldwide, – Extensive communication with the hotels and travel agencies worldwide.

Hospitality of guest services, managing group reservations, quality telephone work in French, room and activity sales, room registrations, scheduling, cash handling, reports, extensive communication with the travel agencies.

The biggest company in Romania for drop-mail of publicity folding. Responsibilities: Recruiting personnel, training of the personnel, one to one meetings with the employees, daily meetings for planning the workday with the personnel, coordinating the workday for the team leader, budgeting, budgeting reports, weekly and monthly financial reports, daily, weekly and monthly activity reports, draft of the budget, responsible for the quality meetings and quality checks made internally or along with the customer, human resources activities, etc. Achievements: 20 days after beginning the activity, the regional Centre was fully functional, always obtained ratings above 92% (target 85%) to the internal or customer's quality reviews, conceived drafts of the reports which continued to be used after my departure.

Responsibilities: offering assistance to all buyers of CDMA mobile phones, invoicing, teleshopping (marketing over the phone), etc.