Ali LEMAIZI

• Migrated the ELK solution from on-premise to Azure Elasticsearch. • Upgraded GitLab to a newer version. • Provisioned and managed Azure resources (VMs, EventHub, etc.). • Prepared and executed technical prerequisites for the obsolescence and migration of outdated applications to the cloud. • Installed and configured IIS servers. • Prepared prerequisites for the legacy application cloud migration project. • Configured SSL bindings to secure communications. • Implemented automated file system cleanup scripts to free up disk space. • Monitored infrastructure using Centreon (servers, critical services). • Managed logs and incidents through the ELK stack (Elasticsearch, Logstash, Kibana). • Handled Docker image management for GitLab-hosted projects. • Set up CI/CD pipelines in GitLab. • Secured ELK deployment access using IP filtering. • Implemented custom ELK metrics and indicators to enhance resource usage visibility. • Managed RBAC permissions for accessing Kibana. • Integrated Azure EventHub to stream and consume application logs. • Automated extraction of users and groups to monitor APIs and user activity.

• Automating maintenance and remediation tasks, managing GPOs, and troubleshooting OS-level issues. • Analyzing root causes and resolving complex system migration incidents, including domain consolidation and cross-environment compatibility challenges. • Deploying automated file transfer workflows based on partner specifications, leveraging secure protocols and centralized orchestration. • Scheduling and managing batch file processing jobs using IBM Tivoli Workload Scheduler (TWS), optimizing execution and resource utilization. • Administering firewall policies to authorize devices using context-aware rules and service-level access controls. • Configuring and managing VPN access via RSA SecurID (software tokens), including token lifecycle and user provisioning. • Designing and applying Group Policy Objects (GPOs) to enforce user profile settings, drive mappings, and session policies across OUs. • Configuring Citrix ADC (NetScaler) for high-availability and secure remote access to Citrix Virtual Apps & Desktops, including load balancing and ICA proxy settings. • Renewing and managing SSL/TLS certificates across Citrix infrastructure components to ensure encrypted connectivity. • Coordinating user communications and managing service availability during planned maintenance and system upgrades. • Delivering end-user training and creating technical knowledge base articles for support teams. • Maintaining up-to-date documentation on Citrix infrastructure architecture, workflows, and operational procedures (runbooks). • Deploying and configuring Citrix components such as Delivery Controllers, VDAs (Windows Server/Client OS), Machine Catalogs, and Delivery Groups.

• Ensure the maintenance of information systems in remote control of customer equipment • Support for customer requests as well as the resolution of complex technical incidents (level 3) • Transfer of skills for new projects • Vsphere 6.5 & 6.7 virtual environment administration • Backup management under VMware Vsphere Data Protection • Handling of incidents L3 "VMware, Windows, Citrix.." • Management of replications and alerts with Site Recovery • Management and implementation of GPOs for Citrix Virtual Apps and Desktops • Configuration of vSwitches and a cluster in DRS • Realization of a Veeam Backup and Replication upgrade • Installation and upgrade Citrix Netscaler • Resolution of RDS incidents • Management of Windows CALs and MAK & KMS • Resolution of NAS incidents (Synology)

• Resolution of daily user incidents; • Vsphere 5.5 virtual environment administration. • Hyper-V Console SCVMM 2012 virtual environment administration. • Administration of Domain Controller servers 2008, 2012, 2016. • Management of system & infra incidents (Window, Vmware, Hyper-v) • Administration of all project users; • Analysis of impacts related to alerts; • Resolution of daily user's incidents; • Compliance with contractual commitments;

• Resolution of user incidents; • Vsphere 4.1, 5.1 & 5.5 virtual environment administration. • Hyper-V Console SCVMM 2012 virtual environment administration. • Administration of Domain Controller servers. • Administration of Citrix 6.5 servers (Management of access rights & Publication of applications). • Anti-virus server administration (Symantec). • Management of system & infra incidents (Windows, Citrix, Vmware, Hyper-v) • Nearby user support; • Management of computer equipment and verification of assignments of arrivals and departures; • Administration of all project users; • Management of tickets and incidents under ITSM & ServiceNow “; • Management of third parties (suppliers, service providers, etc.); • Analysis of impacts related to alerts; • Resolution of daily user incidents; • Preparation of application installation/repair procedures; • Compliance with contractual commitments; • Preparation of requested reports;

• Daily monitoring of the backup under Symantec Backup Exec. ; • Control of log files & jobs of price & item descents; • User support. • Management of tickets and incidents under CA service desk; • Dispatch processing tasks (Calls, Mail, Backlog); • Solve the problems encountered by users on a daily basis and provide them with the best solution; • Support for installations, updates, checkpoints and servers; • Administration of Active Directory user accounts (2003 Server/2008 Server) (creation, activation, deactivation); • Administration of Exchange 2003/2008 messaging accounts (creation and configuration of messaging clients, creation of mailing lists and creation of generic mailboxes); • Management of IP address reservations; • User workstation configuration and software implementation; • Management of Active Directory Security Groups; • Inventory management (GOLD); • Remote control of user's computers;