Alice Goulletquer
Operations | Ops as a Service
Salary / Daily rate
Paris, France
Freelance
Can come onsite
Skills
Languages
About me
Intro
Strategic operations leader with 9+ years of experience scaling businesses and optimizing processes. As former Head of Strategy & Ops at Fifty, I increased client/CSM ratio from 10/1 to 20/1 while building scalable foundations through documentation and recruitment playbooks. I excel at structuring operations, implementing KPIs/OKRs, and partnering with leadership to align business and product goals for predictable delivery cycles.
Work experience
COO, Producer & Narrative designer
Big Monkey EntertainmentFreelance
Feb 2025 - May 2025
4 months
- Structured all operations: collaborative roadmap, long-term epics and user stories, rituals - Documented all processes, roles, assets and creative decisions - Led coordination between game design and production to ensure coherent product vision - Implemented bi-weekly builds and QA testing processes, achieving 0 critical bugs in shipped versions - Shifted team from reactive to predictable, self-driven delivery cycles
Personal goal pursuit
Career Break
Sep 2024 - Jan 2025
5 months
Ecriture d'un roman
Head of Strategy & Operations
Fifty
Feb 2020 - Oct 2024
4 years 9 months
- Structured Ops during scale-up phase: built roadmap, defined KPIs/OKRs, and improved rituals (cadence, ownership) - Structured and tooled CSM to shift client/CSM ratio from 10/1 to 20/1 - Reworked internal workflows (sales to delivery, product to marketing), aligning business and product goals - Built scalable foundations: documentation, tooling, dasbhoards and recruitment playbooks - Partnered with founders on company strategy, go-to-market pivots and investor updates
Capgemini Invent
Jan 2016 - Mar 2020
4 years 3 months
La Défense
Senior Consultant
Jul 2018 - Mar 2020
1 year 9 months
La Défense
- Led complex organisational design and transformation missions in baking, healthcare, energy - Worked closely with C-levels, PMOs and cross-functional teams to design and implement change - Key projects: -- Activity transfer – BNP Paribas Risk Ops: new processes (RACI, documentation), change management, governance -- Governance – Société Générale Group Data Office: mapping, operating model, advisory -- New agile operating model – CNAM : new collaboration processes and governance to better serve internal users
Consultante
Jan 2016 - Jul 2018
2 years 7 months
La Défense
Skills: Stratégie · Leadership d’équipe · Adaptabilité · Amélioration continue · Collaborations interfonctionnelles · Relation client
Software PS EMEA Operations Intern
Hewlett-Packard
Oct 2013 - Jul 2014
10 months
Région de Stuttgart, Allemagne
Coordination de l’implémentation de SalesForce.com Optimisation des processus back-office Audit des rôles et responsabilités de la direction des opérations
Vice-présidente
Comedia del' ESSEC
Jun 2012 - Jul 2013
1 year 2 months
Skills: Leadership d’équipe · Collaborations interfonctionnelles
Merchandiser
Guerlain
Jul 2012 - Dec 2012
6 months
Education
ESSEC Business School
Master's degree
2011 - 2015
4 years 1 month