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Alice Kagwi
Trust & Safety Specialist | Fraud Prevention
Salary / Daily rate
Nairobi, Kenya
Freelance, open to permanent contract
Remote only
Skills
Customer CareCRM
Languages
English
About me
Intro
Trust & Safety specialist with 8+ years in e-commerce fraud prevention and customer support excellence. Expert in CRM systems, Zendesk, and payment security with proven experience at Social Discovery Ventures. Ready to safeguard your business and optimize customer experience through comprehensive fraud prevention strategies.
Work experience
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Trust & Safety Associate
Social Discovery Ventures
Jul 2021 - Present
5 years 4 months
Nairobi, Kenya
Skills: Customer Support · Customer Service · Customer Service Representatives · Customer Relations
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Customer Service Representative
Ecom Services Ltd
Mar 2016 - Present
10 years 8 months
Skills: Customer Satisfaction