Alin POPESCU

- Driving the Proactive Problem Management / Service Improvement strategy, identification and implementation of the efficient & effective transformations/changes - from business needs to business results, delivering improved customer, operational and/or financial performance impact based on strong, fast in-development Data Analytics support (Tableau, IBM - Cognos Data Analytics, Jira); - Drive and govern prioritized improvement Projects in MS contracts/delivery organization with defined tangible business targets aiming at efficiency, service improvements, and excellence in service/network performance. Execute through strong relationships with internal / external Stakeholders; - Responsible and accountable to drive ROIs on all improvement Projects; - Communicate E2E Service Improvement strategy to relevant stakeholders. Prioritizing Changes and Opportunities based on Customer Experience, cost, risk, and benefit to the Ericsson business. Influence business decisions with risk vs. cost of doing nothing; - Accountable for driving for WO / Ticket / Alarms reduction initiatives; - Provide the Management with performance/governance reports;

- Being the Problem Management Process Owner, within the Dynamic Service Management Team (besides Incident Management and Change Management) - Analyzes incidents as they occur. It gets triggered by Critical / Major Incidents whose Root cause is unknown – Reactive Problem Management; - Driving and Orchestrating all the Operations Teams (1st Level, 2nd Level, Field Services Organization, Automations team, 3rd Party Service Providers (HW/SW/Applications) during Incident's Investigations and Root Cause Analysis processes, Responsible for compiling Formal Major Incident Report as per pre-agreed SLA's (2 days Initial MIR, 5 days the Final MIR), drawing post-Incident Conclusions and based on them to make Recommendations and formal Action Points to Domain's responsible, including deadlines and quality targets, follow-up on Opened Action Points until they get Closed / Final Solution is implemented, Triggering the Change Management Process - Analyzes incident trends over a period of time to identify and solve potential problems (risks) before they cause incidents – Proactive PM; - Problem Management evolution towards Predictive approach, implement automation and Data analytics approach; - Following the process to diagnose the root cause of incidents, to determine the solutions to those problems and to drive implementation of determined solutions; - Responsible for managing the lifecycle of the problems; - Target is to prevent problems and resulting incidents from happening, also to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented.

Acting as Front End for any Transmission related issues for Service Delivery Manager, MSIP and GSC-India; - SME TX (Subject Matter Expert for Transmission Domain) for MTN South Africa Project, aligning the scope of different entities which should contribute in delivery phase (GSC-RO, GSC India, MSIP); - Supporting Services Delivery Manager in daily operations; - Problem Management on most affecting issues throughout whole delivery; - Monitor and report on the operational performance of the service delivery unit for a specific customer contract to the RDM & MSIP, based on the WLA requirements; - Participate as technical SME in the Periodic Formal Governance with MSIP to ensure regular update of important activities, initiatives & WLA (Work Level Agreement) KPIs Status; - Initiate and drive improvement plans to correct operational performance deviations towards a specific WLA, towards the global benchmark and targets.

- 2nd line support for Core and Access Transmission networks of Telekom Mobile Communications Romania (part of Deutsche Telekom Group) and Orange Romania (part of Orange Group) ; - Faults Management and Change Management processes in regard with Transmission networks; - Operate Ericsson’ OMS 1664/1684, SPO 1410/1460 on Core side of the Transmission network and Huawei RTN 910/950, Ericsson TN, Alcatel MXC and MPR, NEC iPASO-link on the Access part of the Transmission networks.

- Secures that Marketing and Commercial departments will get a unique entry point to support the complex product and services evolution, both for consumer and corporate segments for projects that involves more than one technology - Optimize commercial business requirements from both client perspective and technology capabilities points of view - Translate business requirements into technical viable end-to-end technological solutions for complex projects that spread over Access, Core and Operations & Maintenance division – TTM / iTTM Projects - Account management support of marketing and commercial requests inside technical department from specifications, cost, planning and final project results point of view - Leverage and support “Design, Build, and Operate” teams to deliver timely, cost effective end-to-end products and services - Provide to commercial department professional pre-sales support in building client product and propositions for convergent services - Provide a transparent view of technical roadmap progress and achievements for technical, commercial, financial and FT group stakeholders - Clarification of technical solutions to be offered together with clients and commercial department

- Effective participation in following processes: Work Orders, DTT’s, NCR’s, ISO 9002 implementation, interventions, performing acceptance for new equipments installed in Orange Romania Network - KPI analyzing refer to SDH backbone and PDH access network - Level 2 activities – supports for MAR/COM Engineers regarding PDH, SDH and DWDM Transmission Network, including intensive on-call/on-duty services during the period - Participate in and follow-up NPP PDH Project (2001 – 2005) - Operation and maintenance SDH, PDH, LMDS equipment - Take over leadership regarding PDH Attestation process intra Orange Romania Technical Dept. - Take care and follow-up the crisis management tasks from transmission point of view when one incident over FO network occurred, including effective communication with all entities involved - Forcing traffic restoration actions over SDH transmission network using 1354 RM (NMS) when needed and in corresponding with O&M management decisions and SLA's agreed with ORO customers