Alina Madar

Starbyte, Romania Starbyte is a SaaS company specialized in Fintech solutions (Credit management, KYC, E-commerce, KYB, BNPL, OCR) for banking, leasing and insurance industries based on Oracle BPMN low code-no code approach. March 2023 – present: As Delivery Manager I don't just manage projects, I orchestrate product implementation and go to market phases. Think mastermind, not middleman. I seamlessly blend project management & delivery and implementation expertise with business analysis, sales, contract management, stakeholders’ management. I don't just talk strategy; I make it happen. I wrangle cross-functional teams like a maestro: development, implementation, testing, QA and support. We move in perfect harmony to deliver products that wow both clients and end users. I delivered a comprehensive credit loan application for Romania's largest bank, encompassing multichannel client onboarding (including client onboarding through remote identification using face recognition and ML), credit simulation and application, front/back office interfaces, document management, core banking ERP integration, and merchant e-commerce integration. Ashtone, France (free-lancer) March-June 2016, July 2023 – January 2025: Project Director (Directrice de Mission) Successfully led Order-to-Cash Optimization projects, driving significant improvements in efficiency of the order to cash process. Through my various assignments (process optimization, due diligence, business transformation/change management projects, cash collection acceleration), I played a pivotal role in enhancing operational excellence and driving positive change for clients within IT, Aviation, Pharma, Packaging, Services industries. *During August 2019- February 2023 I was in maternity leave. Integrate Investment, Romania Integrate Investment is a consulting boutique firm specialized in consultancy & training in procurement and supply chain March 2012- July 2019: Operations Director  Strategy, P&L and cost control, people management, operations management, product and project management and project delivery, marketing, new business development, relationship with partners and suppliers  I implemented the process optimization project that improved company’s processes and reduced costs (up to 20% savings during the first year), accelerated the delivery of new services through the creation of new business lines); increased company’s visibility by a consistent multi-year marketing plan and increased profitability and turnover (400% turnover increase in 4 years). Footprint Partners, 2016-2019, Sweden, Project Director (Free-lancer) Led strategic sourcing initiatives for several categories, resulting in significant cost savings and optimized supply chains.

Skills: Competenze interpersonali · Assunzioni · Affari internazionali · Gestione dei rapporti commerciali · Gestione del bilancio · Formazione e sviluppo · Consulenza · Report annuali · Soddisfazione del cliente · Efficacia organizzativa · Key Performance Indicator · Competenze analitiche · Competenze organizzative · global leadership · Sviluppo aziendale · Lavoro di squadra · Pianificazione strategica · Analisi finanziaria · Sviluppo aziendale internazionale · Contabilità · Direzione · Time management · Account cliente · BPO · Vendite · Customer experience · Continuous improvement · Metriche di performance · Rapporti con i clienti · Comunicazione · People management · Service delivery · Career path planning · Sviluppo leadership · Miglioramento processi · Gestione team cross-functional · Marketing

Skills: Competenze interpersonali · Assunzioni · Affari internazionali · Gestione dei rapporti commerciali · Gestione del bilancio · Formazione e sviluppo · Consulenza · Report annuali · Soddisfazione del cliente · Efficacia organizzativa · Key Performance Indicator · Competenze analitiche · Competenze organizzative · global leadership · Sviluppo aziendale · Lavoro di squadra · Pianificazione strategica · Analisi finanziaria · Sviluppo aziendale internazionale · Contabilità · Vendite internazionali · Direzione · Time management · Account cliente · Vendite · Customer experience · Metriche di performance · Rapporti con i clienti · Pianificazione dell'avvicendamento · Comunicazione · Lingua italiana · People management · Career path planning · Sviluppo leadership · Miglioramento processi · Gestione team cross-functional · Marketing

Setting- up from scratch 3 call-centers in Bucharest. * 2004: Multimedia Survey International, Bucharest & Milan Setting-up a multi-client call-center in Bucharest, with a team of 40 FTE for in-bound and out-bound operations. * 2005: Green Computers & Rompetrol Downstream, Bucharest Setting-up the Customer Service for Fill&Go fuel card program, successfully recruited and trained a team of 40 people from 3 departments (back office, info line and credit control). * 2006: Contact Center, Bucharest Setting-up the subsidiary in Bucharest of a multi-client Italian contact center, team of 50 people, in-bound and out-bound operations.

Cultrice della materia per la catedra di Storia dell'Integrazione Europea e Storia delle Relazioni Internazionali presso l'Università degli Studi di Milano. Attività svolta: assistenza lezioni e esercitazioni, interrogazione esami, attività amministrativa relativa al buon svolgimento delle lezioni.