Alison Audebert

Customer Experience Designer - Independent Consultant

Salaire / Taux journalier

Paris, France

Freelance, ouvert au CDI

Peut venir sur site

Expertises

Service Client & CareProduct ManagementCustomer SuccessProduct MarketingStratégie MarketingData AnalysisStratégie ProduitSquarespaceJiraNotionCoaching agileCanvaMetabase

Langues

Français (Maternelle)Anglais (Courant)Espagnol (Courant)

À propos

Liens

Expérience de travail

Customer Experience Designer - Independent Consultant

Startups, Corporate, Agencies

janv. 2017 - Présent

9 ans 10 mois

Paris, France

Clients include Yves Saint Laurent, INSEAD, Theodo/Sipios, Bpifrance, Saint Gobain, and more. Main Missions: ▸ Business Development: Define business objectives, maximize customer retention and success, and foster relationships across various teams to fortify client partnerships. ▸ Communication Strategy: Oversee conversion funnel, community management, and strategic planning. ▸ Digital Strategy: Create and implement digital roadmaps.

Manager, Customer Success

Theodo

nov. 2020 - juin 2023

2 ans 8 mois

Paris, France

Client: Bpifrance ▸ Managed a team of 9: recruiting, onboarding, and regular follow-ups. ▸ Oversaw and enhanced customer satisfaction. ▸ Championed improvements in customer experience.

Consultante Senior | Change Management

Twelve Consulting

mars 2020 - sept. 2020

7 mois

Paris, France

Head of Customer Success & Project Manager - Consultant Freelance

FundShop

avr. 2018 - déc. 2018

9 mois

Paris Area, France

▸ Served as the bridge between clients and internal departments like product, scrum, design, and development. ▸ Drove branding improvements and ensured every stakeholder's optimal involvement. ▸ Managed project constraints, methodologies, and challenges. ▸ Ensured alignment between client needs and the final product deliverables.

Head of Customer Success France Belgium Netherlands - Consultant Freelance

Collaborne

sept. 2017 - févr. 2018

6 mois

▸ Collaborated with high-profile clients, including BNP Paribas and Engie, to identify strategic innovation goals. ▸ Developed partnerships centered on these goals, ensuring the effective leverage of the Design Thinking method to deliver tangible business value.

Customer Success Manager

TVTY / The Moment Marketing Company

sept. 2016 - janv. 2017

5 mois

Paris Area, France

TVTY, backed by Partech Ventures and 360 Capital Partners, operates globally across 30+ countries with offices in New York, London, and Paris. They specialize in optimizing digital advertising through a robust API, connecting TV campaigns/events in real-time. ▸ Managed key accounts across the EMEA zone, including agencies and corporates. ▸ Spearheaded Moment Marketing campaigns, from strategic recommendations to synchronization scenario definitions. ▸ Implemented real-time advertising scenarios (Display, Paid social, RTB, SEA) and conducted thorough performance analyses and reporting.

Marketing Lead

EY

janv. 2013 - déc. 2015

3 ans

Paris Area, France

▸ Crafted and executed the marketing strategy, overseeing project implementation. ▸ Managed digital content for 25 partners, leading to the launch of 10 advertising campaigns annually. ▸ Secured 8 strategic partnerships/sponsorships. ▸ Drove digital/interactive marketing campaigns while ensuring optimal performance through continuous testing, optimization, and analytics. ▸ Amplified customer loyalty initiatives, managing the CRM database, and orchestrating 15 events annually targeting key business stakeholders such as private equity firms, banks, and lawyers. -------- Valoriser l’image et l’expertise du département Transaction Advisory Services (TAS) d’EY sur le marché et en fidéliser ses collaborateurs ▸ Elaboration du plan de communication annuel ▸ Création d’un intranet sous SharePoint, pour une meilleure diffusion des informations et favoriser l’approche « One TAS » : détermination des besoins et sujets à partager, animation d’ateliers de travail, centralisation des supports à diffuser, mise en place du site et gestion quotidienne ▸ Création, rédaction et mises à jour des outils de communication externes et internes : interviews d’experts, plaquettes, site ▸ Accompagnement des Associés et Directeurs dans leurs prises de paroles et leur e-réputation ▸ Organisation & pilotage des événements internes et externes : création des concepts, pilotage sur site, gestion budgétaire, élaboration des contenus

Marketing Mobile broadband offers

SFR

sept. 2011 - oct. 2012

1 an 2 mois

Paris Area, France

▸ Directed promotional campaigns centered on marketing offers, collaborating closely with leading device providers such as Apple (iPad), Samsung (Tablet), and Sony (PSVita). ▸ Spearheaded content management initiatives for the Online Store, augmented by strategic emailing and SMS campaigns. ▸ Delved into Business Intelligence activities, focusing on benchmarking, bench pricing, and a comprehensive analysis of competitors' market positioning.

Digital Marketing, Account Development

Deloitte

janv. 2011 - juil. 2011

7 mois

Bordeaux Area, France

▸ Engineered digital solutions tailored to the regional office, emphasizing a coherent digital content strategy for recurring newsletters, events, and client proposal support. ▸ Championed the launch of Deloitte's inaugural "Fast 50" International Innovation prize in Bordeaux: ▸ Identified and engaged over 1,000 regional targets, encompassing potential candidates and key influencers. ▸ Designed and implemented CRM database systems, ensuring precise segmentation. ▸ Orchestrated a compelling email campaign, from content creation to execution.

Project Management

Alcatel-Lucent

sept. 2009 - sept. 2010

1 an 1 mois

78140 Vélizy-Villacoublay, France

• Coordination and relations with the agency to implement the handicap mission project, website management, content creation.


Formation

Association Française des Formateurs certifiés en CNV

Module 1 et 2, Relations et affaires internationales

2022 - Présent

4 ans 8 mois

42

Piscine Août 2018, Computer Programming

2018 - 2018

2 mois

ESCP Business School

Master of Science (MSc), Marketing & Digital Media

2015 - 2016

1 an 2 mois

KEDGE Business School

Master, Project Management & Risk Management

2010 - 2012

2 ans 2 mois

Les Gobelins - Jean Lurçat - Paris XIII

HND, Communication & Advertising

2007 - 2009

2 ans 2 mois


Licences et certifications

HTML & CSS fundamentals

Délivré le : mai 2025

Certifié par Codecademy

Data Analytics Essentials

Délivré le : déc. 2022

Certifié par Le Wagon

Initiation HTML5/CSS3

Délivré le : févr. 2017

Certifié par Educademy.fr

Portfolio

Head of CSM

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