
Alison Audebert
Customer Experience Designer - Independent Consultant
Salaire / Taux journalier
Paris, France
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
Expérience de travail
Customer Experience Designer - Independent Consultant
Startups, Corporate, Agencies
janv. 2017 - Présent
9 ans 10 mois
Paris, France
Clients include Yves Saint Laurent, INSEAD, Theodo/Sipios, Bpifrance, Saint Gobain, and more. Main Missions: ▸ Business Development: Define business objectives, maximize customer retention and success, and foster relationships across various teams to fortify client partnerships. ▸ Communication Strategy: Oversee conversion funnel, community management, and strategic planning. ▸ Digital Strategy: Create and implement digital roadmaps.
Manager, Customer Success
Theodo
nov. 2020 - juin 2023
2 ans 8 mois
Paris, France
Client: Bpifrance ▸ Managed a team of 9: recruiting, onboarding, and regular follow-ups. ▸ Oversaw and enhanced customer satisfaction. ▸ Championed improvements in customer experience.
Consultante Senior | Change Management
Twelve Consulting
mars 2020 - sept. 2020
7 mois
Paris, France
Head of Customer Success & Project Manager - Consultant Freelance
FundShop
avr. 2018 - déc. 2018
9 mois
Paris Area, France
▸ Served as the bridge between clients and internal departments like product, scrum, design, and development. ▸ Drove branding improvements and ensured every stakeholder's optimal involvement. ▸ Managed project constraints, methodologies, and challenges. ▸ Ensured alignment between client needs and the final product deliverables.
Head of Customer Success France Belgium Netherlands - Consultant Freelance
Collaborne
sept. 2017 - févr. 2018
6 mois
▸ Collaborated with high-profile clients, including BNP Paribas and Engie, to identify strategic innovation goals. ▸ Developed partnerships centered on these goals, ensuring the effective leverage of the Design Thinking method to deliver tangible business value.
Customer Success Manager
TVTY / The Moment Marketing Company
sept. 2016 - janv. 2017
5 mois
Paris Area, France
TVTY, backed by Partech Ventures and 360 Capital Partners, operates globally across 30+ countries with offices in New York, London, and Paris. They specialize in optimizing digital advertising through a robust API, connecting TV campaigns/events in real-time. ▸ Managed key accounts across the EMEA zone, including agencies and corporates. ▸ Spearheaded Moment Marketing campaigns, from strategic recommendations to synchronization scenario definitions. ▸ Implemented real-time advertising scenarios (Display, Paid social, RTB, SEA) and conducted thorough performance analyses and reporting.
Marketing Lead
EY
janv. 2013 - déc. 2015
3 ans
Paris Area, France
▸ Crafted and executed the marketing strategy, overseeing project implementation. ▸ Managed digital content for 25 partners, leading to the launch of 10 advertising campaigns annually. ▸ Secured 8 strategic partnerships/sponsorships. ▸ Drove digital/interactive marketing campaigns while ensuring optimal performance through continuous testing, optimization, and analytics. ▸ Amplified customer loyalty initiatives, managing the CRM database, and orchestrating 15 events annually targeting key business stakeholders such as private equity firms, banks, and lawyers. -------- Valoriser l’image et l’expertise du département Transaction Advisory Services (TAS) d’EY sur le marché et en fidéliser ses collaborateurs ▸ Elaboration du plan de communication annuel ▸ Création d’un intranet sous SharePoint, pour une meilleure diffusion des informations et favoriser l’approche « One TAS » : détermination des besoins et sujets à partager, animation d’ateliers de travail, centralisation des supports à diffuser, mise en place du site et gestion quotidienne ▸ Création, rédaction et mises à jour des outils de communication externes et internes : interviews d’experts, plaquettes, site ▸ Accompagnement des Associés et Directeurs dans leurs prises de paroles et leur e-réputation ▸ Organisation & pilotage des événements internes et externes : création des concepts, pilotage sur site, gestion budgétaire, élaboration des contenus
Marketing Mobile broadband offers
SFR
sept. 2011 - oct. 2012
1 an 2 mois
Paris Area, France
▸ Directed promotional campaigns centered on marketing offers, collaborating closely with leading device providers such as Apple (iPad), Samsung (Tablet), and Sony (PSVita). ▸ Spearheaded content management initiatives for the Online Store, augmented by strategic emailing and SMS campaigns. ▸ Delved into Business Intelligence activities, focusing on benchmarking, bench pricing, and a comprehensive analysis of competitors' market positioning.
Digital Marketing, Account Development
Deloitte
janv. 2011 - juil. 2011
7 mois
Bordeaux Area, France
▸ Engineered digital solutions tailored to the regional office, emphasizing a coherent digital content strategy for recurring newsletters, events, and client proposal support. ▸ Championed the launch of Deloitte's inaugural "Fast 50" International Innovation prize in Bordeaux: ▸ Identified and engaged over 1,000 regional targets, encompassing potential candidates and key influencers. ▸ Designed and implemented CRM database systems, ensuring precise segmentation. ▸ Orchestrated a compelling email campaign, from content creation to execution.
Project Management
Alcatel-Lucent
sept. 2009 - sept. 2010
1 an 1 mois
78140 Vélizy-Villacoublay, France
• Coordination and relations with the agency to implement the handicap mission project, website management, content creation.
Formation
Association Française des Formateurs certifiés en CNV
Module 1 et 2, Relations et affaires internationales
2022 - Présent
4 ans 8 mois
42
Piscine Août 2018, Computer Programming
2018 - 2018
2 mois
ESCP Business School
Master of Science (MSc), Marketing & Digital Media
2015 - 2016
1 an 2 mois
KEDGE Business School
Master, Project Management & Risk Management
2010 - 2012
2 ans 2 mois
Les Gobelins - Jean Lurçat - Paris XIII
HND, Communication & Advertising
2007 - 2009
2 ans 2 mois
Licences et certifications
HTML & CSS fundamentals
Délivré le : mai 2025
Data Analytics Essentials
Délivré le : déc. 2022
Initiation HTML5/CSS3
Délivré le : févr. 2017
Portfolio
