Allegresse Kalenga
Customer Service Representative
Salary / Daily rate
Empangeni, South Africa
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Customer service professional with 2+ years of experience in client relations and administrative support. Expert in CRM management, data capturing, and maintaining confidential customer information with proven track record in team collaboration. Specialized in administrative processes and communication solutions to enhance your business operations.
Work experience
Customer Service Representative
ConsumerFirst
Jan 2023 - Present
3 years 10 months
Empangeni, South Africa
- Giving customer's feedbacks and dealing with customer's queries - Capturing Data (keeping customer's information confidential) - Responding emails - Handling incoming phone calls and emails and ensure timely response - Keep accurate records of customers interactions and transaction in CRM system - Continously strive to improve customer services - Collaborate with team members to ensure customer satisfaction - Maintain high level of company products knowledge
Administrative Assistant
Consumer first
Mar 2022 - Present
4 years 8 months
Skills: General Administration · Organization Skills · Administrative Processes
Education
University of Zululand
Bachelor's degree
2019 - Present
7 years 10 months
University of Zululand
Bachelor of Business Administration - BBA
2019 - 2021
3 years