Allen Wangui

Responsible for analyzing testing requirements and assessing automation feasibility, categorizing and reporting defects, creating and executing test cases, conducting both functional and non-functional testing, exploring new testing areas through ad-hoc testing, utilizing PowerShell for automated feature implementation to enhance efficiency, collaborating with team peers to clarify requirements, and actively engaging in knowledge sharing among fellow team members.

The Business Operations & Customer Service role involves supporting marketing campaigns, coordinating between clients and internal teams, and providing expert product guidance to business customers. Responsibilities include assisting in sales processes, ensuring accurate billing, handling escalated complaints with professionalism, and managing high-volume inbound calls. The role also focuses on maintaining detailed customer records, enhancing satisfaction through prompt issue resolution, and utilizing CRM software for personalized service.

Skills: Search Engine Optimization (SEO) · Interpersonal Communication · Analytical Skills · E-Commerce · Service Desk · Training · Business Relationship Management · Direct Sales · Sales & Marketing · Business Requirements · IT Solutions · Affiliate Marketing · Service Delivery · Spreadsheets · Operations · Strategic Planning · Social Media · Customer Service · Social Media Management · Management

Skills: Troubleshooting · Search Engine Optimization (SEO) · Information Technology · Analytical Skills · Service Desk · Training · Direct Sales · Technical Support · IT Solutions · Service Delivery · Spreadsheets · Strategic Planning · Social Media · IT Operations · Social Media Management · Data Entry