Amar Amiour

Role as Project Manager (PM) – Site Technology Lead As a PM Champion and Site Technology Lead, my role is deeply embedded in the STS Delivery framework, which aligns with IFF’s PMO governance and methodology. Responsibilities include: Project Initiation & Planning: validate and update project metadata (name, manager, portfolio, description, status) in ServiceNow, ensuring alignment with business objectives and governance standards. Execution & Monitoring: oversee progress using tools like Microsoft Project and ServiceNow, managing RAIDD logs and resource allocations.Ensure that project states transition appropriately (e.g., from “Not Started” to “Work in Progress”) and that forced ranks (Green, Yellow, Red) reflect project health. Resource Management: Lead resource planning, often coordinating across multiple locations and timelines. Communications that show proactive adjustments to resource plans and charter documents, especially for complex rollouts like the VTRX Replacement project. Financial Oversight: Manage budget forecasts and actuals, including CapEx and OpEx tracking.Demonstrated diligence in reconciling timecard data and ensuring accurate closure documentation. Role in Programme Governance: My Governance role is evident in my participation in programme-level reviews and alignment meetings: Governance Alignment: Engage in governance calls with programme managers to review project closures, resource plans, and compliance with PMO standards. Issue Resolution: Help identify and resolve systemic issues, such as anomalies in resource plan frequency settings, collaborating with architects and PMO leads to ensure data integrity and governance compliance. Cross-Functional Coordination: Liaise with global stakeholders across regions (e.g., EMEA, GA) and vendors (e.g., Ricoh, BT), ensuring alignment on service requests, deployments, and project milestones.

In my role as an IT & Deskside Engineer at Wipro, I diagnosed and troubleshooted incidents on workstation environments, assisted users remotely or directly, and trained new recruits to enhance team efficiency. • Trained new recruits and applied technology watch on old ones • Assisted users remotely or directly on their workstation • Diagnosed and troubleshooted incidents on workstation environments

In my role as a Project Consultant for Ericsson, I led the design and implementation of key processes such as Incident Management, Problem Management, and Change Management. I also provided coaching and support to teams on KBA submission and approval, enhancing knowledge sharing and operational efficiency. Additionally, I played a vital role in supporting the OSS Front Office team in managing and solving service requests, ensuring smooth operations.

Led the installation, integration, and service of enterprise systems at LogMeIn in Algérie, achieving high customer satisfaction through meticulous attention to detail and problem-solving skills. • Trained new recruits on company service solutions. • Verified client configurations for optimal performance.

In my role at Novo Nordisk Pharmatech A/S, I managed the installation and maintenance of computer equipment, provided technical support to users, and conducted training sessions for new recruits. Additionally, I assisted in the management of video-projection and video-conferencing installations to ensure seamless operations for all users.

Installation and administration by remote monitoring of VSAT for several multinationals across the national territory. - Installation Administration System and Local Network of the company - Installation of terminal and VSAT antenna and commissioning of the Internet - Writing of daily report on the stability and the level of the signal of the VSAT. - Train new recruits and apply technology watch on old ones.