Amel Mbatsogo

CRO | Digital | Data | UX | e-Commerce | Strategy

Salaire / Taux journalier

Freelance

À distance uniquement

Expertises

CROStratégie ProduitProduct ManagementProduct OwnershipTableauLookerShopifyAmplitudeWeb AnalyticsGestion de projet - PMORGPDConfluenceJiraNotionA/B testingOptimiselyCustomer SuccessStratégie MarketingUser Research

Langues

AnglaisCatalanEspagnolFrançais

À propos

Introduction

Product & eCommerce consultant with 10+ years driving digital transformation for luxury brands like YSL, Balenciaga, and L'Oréal. Led teams delivering performance improvements through data-driven strategies and conversion optimization. Expert in analytics, growth strategy, and turning insights into measurable ROI for your business.

Liens

Expérience de travail

CRO & Analytics Consultant

Laweba Conseil

avr. 2023 - Présent

3 ans 7 mois

Paris, France

With almost 10 years of experience in the industry, my expertise lies in providing digital strategy, data analysis, and analytics services to clients across various industries. I have a proven track record of delivering results-driven solutions and improving business performance for my clients. Main areas of expertise: Digital & eCommerce Strategy development - Develop and implement digital marketing strategies that drive business growth and improve ROI in collaboration with clients. - Conduct data analysis to identify key trends and insights that inform decision-making. Data analysis and visualization - Provide clients with regular reports on their digital performance and make recommendations for improvements. Web analytics, UX performance and Conversion rate optimization - Set up web analytics tools to track website performance and user behavior. - Conduct data analysis to identify key trends and insights that inform website optimization for growth.

Scalefast

févr. 2022 - mai 2023

1 an 4 mois

Paris et périphérie

Head of Strategy & Insights

nov. 2022 - mai 2023

7 mois

Paris et périphérie

Leading the Strategy & Insights team (2 digital analysts and 3 eCommerce managers) aiming at elevating the understanding of client portfolio and develop internal best practices in addition to business and store analytics services delivery : Client Consulting - Provide insights by monitoring industry trends and analyzing data to forecast future business opportunities or risks - Help understand clients needs and develop data driven strategies/plans in partnership with Client Success Managers and eCommerce Managers - Delivery ad-hoc analysis and continuous performance monitoring to understand clients performance, develop insights to maximize business strategies, and build client deliverables Projects -Management of transversal projects including various stakeholders within Scalefast x ESW, ensuring quality, compliance with company objectives : service offer development, offer packetization, process development -Run insights led initiatives within client success, design and product teams in order to provide feedback to improve deliverables : data-driven methodology and scorecard creation, roadmap prioritization -Collaborate hand in hand with Data and technical teams in the creation of data analytics tools to facilitate a unified measurement framework for Client Success Managers and eCommerce Managers (P&L, dashboarding, UX & Analytics data, etc)

Head of Digital Consultancy

févr. 2022 - mai 2023

1 an 4 mois

Paris, France

Leading a team of 2 digital analysts as part of the Client Success department to help develop business performance by delivering professional services to client portfolio : Data Collection & Activation - Advise clients on the definition of a KPI Framework for their business - Advise and support in the deployment of measurement strategies - Advise, analyse and build personalized and automated monitoring tools (Google Data Studio, Quicksights) Strategy & Planning - eCommerce & Growth Strategy definition - Roadmap definition based on clients performance, forecasts and strategic objectives - Conversion rate optimization audits - Privacy compliance and impact assessments Optimization - Building business reviews to support client success strategies - Feature analysis (new release, evolution, performance) - Support clients in translating requirements to product and technical teams - Campaign & sales reports delivery

Data & Insights Manager - EAGLE

Kering

févr. 2020 - mars 2022

2 ans 2 mois

Paris et périphérie

Leading Analytics, web performance and Seo product stream for 4 luxury brands : Alexander Mcqueen, YSL, Balenciaga & Bottega Veneta. Analytics & Insights - Designing, building and optimizing tracking/analytics implementation - Ensuring delivery by coordinating IT teams and prioritizing business needs - Coordinate testing and validation of the implementations - Driving and delivering ad hoc analysis for product optimization - Monitoring product & e-commerce performance (UX/UI) - Building and delivering monitoring dashboards (eCommerce, eMerchandising, SEO, Web Performance) Web performance - Defining and prioritizing optimization plans around site speed based on industry requirements - Coordinating developments, testing and validation of feature deliveries - Monitoring web performance optimizations SEO - Building and optimization SEO implementation on SFCC - Ensuring delivery by coordinating IT teams and prioritizing business needs - Coordinate testing and validation of the implementations - Monitoring technical Seo optimizations - Driving and delivering ad hoc analysis for product optimization Privacy - Collaborating with product and privacy teams for CMP implementation - Defining cookie management strategy on CMP platform - Contributing to global cookie indexation and classification - Communicating and training teams across organization Partnerships & 3rd Party Management - Contract management & renewal - Pilot partners across digital and tech departments - Support solutions delivery across digital and tech departments - Coordinate and translate business needs across teams to partners to support adoption

Web Analytics Manager - Europe

Unibail-Rodamco-Westfield

août 2018 - mars 2020

1 an 8 mois

Paris, France

Omnichannel & Retail -Mapping KPIs and data sources for user path reconciliation -Identifying external technological partners to develop customer knowledge Digital & Analytics - Monitoring performances of digital and physical assets (web, app, terminals) for Europe - Ad-hoc analysis on product optimisation, loyalty funnels, paid traffic - Provide recommandations to product owners for optimisations - Define and maintain tracking plans for digital and physical assets - KPI framework definition for corporate and local teams - Dashboard conception for digital performance monitoring

Web Analytics Consultant

ITELIOS

déc. 2015 - août 2018

2 ans 9 mois

Paris, France

- Website and customer journey audits (Catalog, Funnels, eMerchandising) - Defintion, setting and troubleshooting of tracking plans (GTM, TagCo) - Dashboard creation and management (Tableau, Power BI, Bime) - Setting of social media tracking plans for campaigns (display, social, etc) - Client support on RGPD compliancy for tracking and analytics - Data evangelisation – training of internal teams on data topics - Client training to web analytics tools and methods. Accounts : L’Oréal Luxe, Pierre Fabre, LVMH, Courir, Picard, Casino, Decathlon Pro

Marketing and Communication Manager

Reservit

avr. 2014 - déc. 2015

1 an 9 mois

Paris, France

- Website redesign supervision and web agencies communication coordination. - Onsite content management and optimization (n°1 out of 6,66 M results) - External promotion: emailing, event participations, SEO, press advertising. - Creation of sales and communication materials for external promotion. - Budget management and optimisation (100K€).


Formation

MBA ESG

MBA E-Business, E-Commerce/Electronic Commerce

2012 - 2013

1 an 1 mois

University of Westminster

BA, European Management

2009 - 2011

2 ans 1 mois

Résultat : 2.1 - Upper Second Class

KEDGE Business School

BA, International Business

2007 - 2011

4 ans 1 mois

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