Amen Bouteraa

➢ Mission Context: Move to cloud project involving the setup of a highly available infrastructure and CI/CD automation on AWS. DUTIES: • Creation of a highly available AWS infrastructure using Terraform, Terragrunt & Ansible. • Deploy and manage Kubernetes clusters, configuring core components such as Volumes, Services, RBAC, and HPA... • Automate Kubernetes resource provisioning and internal builds using Ansible. • Collecte and expose logs via CloudWatch & Prometheus. • Set up alerting through SNS. • Implement configmaps and secrets, along with S3 backup snapshots for EBS volumes. • Customize and optimize CI/CD delivery flows using Argo CD. • Integrate event triggers via EventBridge. ➢ Key Accomplishments & Learnings ✔ Deepened expertise in production-grade Kubernetes architecture and workflows. ✔ Sharpened troubleshooting and observability skills in distributed cloud environments. ✔ Strengthened delivery confidence with resilient, auditable deployment pipelines. ➢ Tech Stack: Amazon Elastic Kubernetes Service (EKS), Terraform, Terragrunt, Ansible, EBS, S3, SNS, AWS Organizations, ALB, EventBridge, ArgoCDCode Build, AWS CodePipeline, ArgoCD

➢ Projects' Context: Delivered two DevOps projects for a client running a learning platform for developers and DevOps professionals: an interactive dashboard visualizing infrastructure automation with Terraform and Ansible, and a complete GitOps pipeline using Argo CD and Helm to demonstrate automated Kubernetes deployments from Git. ➜ ArgoCD Gitops pipeline (See live & code on my site/GitHub): • Built a CI/CD pipeline using Argo CD and Helm, demonstrating automated Git-driven Kubernetes deployments. • Developed a React/TypeScript dashboard to visualize the entire CI/CD flow, from commit to deployment. • Integrated GitHub Actions for CI, enabling automatic validation and Kubernetes deployment. ➜ Cloud Symphony Visualizer (See live & code on my site/GitHub): • Automated provisioning of infrastructure using Terraform. • Configured Ansible to install and manage Docker, Flask, Nginx, and Systemd services. • Set up CI/CD pipelines with GitHub Actions for infrastructure and application deployment. ➢ Key Accomplishments ✔ Enabled real-time multi-cloud visualization with modular, scalable architecture. ✔ Demonstrated GitOps best practices in CI/CD with full rollback and sync strategies. ✔ Received positive feedback from the clieny on code quality and the dashboard efficiency. ➢ Tech Stack Terraform, Ansible, Docker, Kubernetes, ArgoCD, Helm, GitHub Actions, React, TypeScript, Tailwind CSS

➢ Mission Context: Within the N2 support team, responsible for handling complex technical incidents and ensuring platform stability. DUTIES: • Resolved infrastructure, deployment, and automation-related issues. • Handled incident management, including in-depth diagnostics using logs, monitoring tools, and performance analysis. • Provisioned customer-requested assets (VSI, databases, VIPs, NAS) and addressed related incidents. • Performed routine maintenance tasks: service restarts, disk cleanups, and failure recovery. • Improved automation scripts. • Created resolution guides for recurring and complex incidents. ➢ Key Accomplishments ✔ Gained hands-on experience supporting diverse systems across compute, storage, and networking layers. ✔ Reduced provisioning time by automating tasks using Ansible. ✔ Strengthened diagnostic and incident response skills in high-pressure production environments. ✔Applied Agile and Scrum methodologies to improve operational efficiency and cross-functional collaboration. ➢ Tech Stack: Kubernetes, Ansible, Python, Kubernetes, Gitops, ArgoCD, AAP, Terraform, Git, IBM Cloud, VIP, Excel, Confluence

➢ Context Served as Finance Manager leading the regional FP&A team at Alcon, driving strategic planning, budgeting, and performance optimization across multiple business units. As part of my transition to DevOps, I proactively partnered with the internal DevOps team to co-develop an automation interface for CI/CD and Kubernetes deployments, earning a Lean Six Sigma Yellow Belt for improving cross-functional workflows. DUTIES: • Set up a full Kubernetes cluster with auto-scaling, health monitoring, and configuration of secrets, configMaps, RBAC, and network policies. • Co-Built a no-code interactive DevOps dashboard to visualize deployments, HPA scaling, Jenkins pipelines, and security events in real-time, without command-line expertise. • Automated infrastructure provisioning using Terraform. • Implemented advanced security, observability, and backup mechanisms (Prometheus, Grafana, Kubernetes Secrets, and automated DB snapshots). ➢ Key Accomplishments & Learnings ✔ Earned Lean Six Sigma Yellow Belt for cross-team platform contribution. ✔ Strengthened expertise in end-to-end Kubernetes architecture design and infrastructure automation. ✔ Accelerated application onboarding via autom. ✔ Developed a security-first mindset by integrating policy controls, secret management, and real-time monitoring.ation and repeatable IaC modules ✔ Successfully managed a cluster-wide budget and team of 18, including 5 direct managers. ✔ Spearheaded Accounting & Global Reporting for France, Spain, and Portugal with full ownership over compliance, reporting accuracy, and stakeholder alignment. ✔ Coordinated strategic alignment with EMEA leadership, driving cross-regional clarity and consistent reporting execution. ➢ Tech Stack Kubernetes, Jenkins, Docker, Helm, Terraform, Ansible, Prometheus, Grafana, NGINX, React 18, TypeScript

➢ Context: A visual GitOps pipeline showcasing automated Kubernetes deployments from Git. It illustrates key DevOps practices like continuous delivery, configuration management, and multi-environment support — designed a a demo tool and adaptable for real-world use. ➜ Flow Wizard Gitops pipeline (See live & code on my site/GitHub): • Developed a visual Pipeline Flow showing a complete GitOps-based CI/CD pipelines using Jenkins, Docker, Kubernetes and ArgoCD. • Implemented a step-by-step configuration interface covering Git repo setup, Dockerfile/Jenkinsfile generation, Kubernetes manifests, and multi-environment deployments. • Integrated Helm and ArgoCD to automate continuous deployment workflows triggered by Git changes, supporting staging and production clusters. • Enabled exportable, version-controlled configurations to help users create real-world, reproducible GitOps pipelines for Kubernetes application delivery. ➢ Key Accomplishments & Learnings ✔ Created reusable modules and CI/CD pipelines used in later Freelance projects. ✔ Gained deeper insight into Helm and ArgoCD integration for scalable, environment-specific delivery. ✔ Built and published demo portfolios that enhanced technical credibility. ✔ Elevated DevOps maturity through visual tooling that simplifies complex CI/CD setup and delivery logic. ➢ Tech Stack: Kubernetes, ArgoCD, Helm, Jenkins, Docker, Terraform, Prometheus, Grafana, React 18, TypeScript

➢ Context Intensive self-study period mastering key DevOps tools, scripting, coding and building portfolio projects. • Mastered key DevOps tools: Terraform, GitHub Actions, Docker, Kubernetes, Argo CD, and Helm... • Designed sample projects simulating infrastructure provisioning, GitOps workflows, and CI/CD pipelines. • Practiced scripting (Bash, Python), secrets management, and deployment automation. ➢ Key Accomplishments & Learnings ✔ Created reusable modules and CI/CD pipelines used in later consulting projects. ✔ Built a solid DevOps foundation through hands-on infrastructure, automation, and delivery projects. ✔ Strengthened end-to-end workflow skills by designing realistic CI/CD and GitOps pipelines from scratch. ✔ Sharpened coding and scripting capabilities to automate cloud tasks and streamline deployments. ✔ Developed the mindset and technical fluency needed to transition into real-world DevOps consulting roles. ✔ Built and published demo portfolios that enhanced technical credibility.

DUTIES: • Handled high-volume French customer support and issue resolution. • Delivered CRM data entry, complaint tracking, and technical briefings. • Prepared visual reporting materials using Tableau and Blueworks Live. ➢ Key Accomplishments ✔ Selected to present customer service KPIs to EMEA executives. ✔ Earned >95% customer satisfaction and 96% positive airline reviews over 4 months. ➢ Relevant to DevOps Client communication, technical data visualization, feedback reporting, issue tracking, presentation skills, CRM management.

DUTIES: • Managed French/English client communication to resolve overdue balances and maintain account accuracy. • Investigated disputes, negotiated resolutions, and ensured timely allocation of unassigned payments. • Tracked and reported monthly collection metrics, billing performance, and cash flow indicators. ➢ Key Accomplishments ✔ Achieved key operational goals within tight timelines and delivered 18% under budget. ✔ Accelerated A/R collection by 52 days and boosted average order value by 14%. ➢ Relevant to DevOps |KPI tracking, stakeholder communication, escalation management, CRM/data system use, workflow optimization, reporting, cross-functional alignment.

DUTIES: • Led a call center team and optimized sales and service delivery. • Set and achieved SLAs/KPIs, oversaw quality and staff development. • Handled escalations and performance management meetings. ➢ Key Accomplishments ✔ Boosted outbound call volume by 150% and doubled success rate in 5 months. ✔ Increased annual company revenue by 17% through improved team performance. ➢ Relevant to DevOps Team leadership, KPI-driven decision making, SLA compliance, communication coaching, performance optimization, change management.

DUTIES: • Performed outbound sales, needs assessments, and customer support. • Logged lead generation, CRM updates, and provided tailored responses. ➢ Key Accomplishments ✔ Averaged 50+ outbound calls/day and earned 84% satisfaction rate in a year. ➢ Relevant to DevOps Customer communication, time management, persuasive messaging, CRM systems, user need analysis, structured workflows.