Amine Ouannas

Security Operations & Infrastructure Management • Incident Management & Escalation Handling: Responsible for managing escalated security incidents using ticketing systems such as ServiceNow and Jira. Specialized in L3 support for issues related to VPNs, AXESS Gate, Proxies, and Firewalling. • Change Implementation & Configuration: Execution and validation of change requests across multiple platforms, including: • Network & Security Appliances: Cisco ISE, Palo Alto, Fortinet, F5 (AXESS Gate), Netskope, Broadcom • VPN Technologies: FortiClient, Nomad, Pulse Secure • Security Incident & Firewall Management: Handling the full lifecycle of incidents: detection, analysis, configuration changes, and resolution. Technologies covered include: • Cisco ISE, Palo Alto, Fortinet, F5, Broadcom, Netskope, Bluecoat, FortiProxy • Network Infrastructure & Access Management: Administration and monitoring of LAN/Wi-Fi environments, using tools such as: • Cisco Prime Infrastructure, Cisco WLC, Aruba AirWave, SilverPeak • Supervision and management of security rules, IPS/IDS policies, and Cisco ISE configurations • System Maintenance & Vulnerability Management: • Performing upgrades, patches, and changes across platforms: Palo Alto, Fortinet, Broadcom, F5 BIG-IP (APM/LTM), Cisco ISE • Vulnerability assessments and impact analysis for vendor-specific versions involving: Palo Alto, Broadcom, Fortinet, Cisco ISE, F5 BIG-IP (APM/LTM), One Identity, Syslog

Network & Security Operations Management • Incident Response & Monitoring: Handling escalated incidents identified via monitoring tools such as Zabbix, Centreon, and Nagios. Management of customer-related issues across LAN, WLAN, and Meraki SD-WAN infrastructures. • Change Management & Device Configuration: Implementation of change requests on network infrastructure including Cisco, HP, Aruba, and Meraki devices, as well as security platforms such as: • Cisco ISE, Palo Alto, Fortinet, F5 (AXESS Gate), Netskope, Broadcom • Incident Resolution & Troubleshooting: Managing, configuring, and resolving incidents on: • Cisco ISE, Palo Alto, Fortinet, F5, Netskope • VPN Technologies: FortiClient, Nomad • Proxy Solutions: Broadcom, FortiProxy, Netskope, Bluecoat • Firewall Systems: Including Meraki MX • Security Operations & Firewall Management: Oversight of security incidents and firewall configuration, including: • Firewall rule supervision, IPS/IDS policy administration, and Cisco ISE policy management • Infrastructure & Wireless Network Management: Administration of network infrastructure and assets, including: • LAN/Wi-Fi environments • Tools: Cisco Prime Infrastructure, Cisco WLC, Aruba AirWave, SilverPeak • System Upgrades & Vulnerability Management: Performing firmware upgrades, patches, and configuration changes for key vendors: Palo Alto, Broadcom, Fortinet, F5 BIG-IP (APM/LTM), Cisco ISE • Conducting vulnerability checks and version impact assessments for: Palo Alto, Broadcom, Fortinet, F5 BIG-IP, Cisco, One Identity, Syslog

• Conception de l'organisation générale et l'évolution de l'architecture du système d'information. • Développement et mise en œuvre des automatisations et procédures Mesure et optimisation des performances des infrastructures. • Gestion du réseau et du parc informatique. • Élaboration et suivi des contrats de services avec les utilisateurs. • Gestion de la sécurité informatique (accès, protections). • Administration du réseau, gestion de la configuration. • Formation et assistance des utilisateurs. • Maintien des conditions générales de production et de service. • Assistant reporting et planification.

• Administration Mobilité • Administration des serveur EMM (Mobile Iron. Airwatch) Appareils mobiles OS Knowledge (conditions préalables / Configuration) pour IOS / Android • Création, suppression des comptes de messagerie • Gestion de groupes et droits d'utilisateurs Connaissance des OS (prérequis/Config) pour IOS/Android Gestion des terminaux mobiles • Administration Windows • Gestion des comptes utilisateurs, ordinateurs et imprimantes sous Active directory • Gestion des autorisations, groupes et d'unités d'organisation, GPO • Assister les nouvelles recrues Environnement : Nagios, Zabbix, PRTG, ServiceNow, Jira, Splunk, Graylog, Ansible, Puppet, iPerf, JMeter, Aramis, xDSL, Fibre...