Amir Hassan

I have extensive experience working on business requirements and technical specifications for the ITSM platform, providing ServiceNow customization to end clients. I am proficient in JavaScript for writing Client Scripts and Business Rules. I have created and modified workflows to meet new requirements, and I have expertise in Incident, Problem, Change, and Configuration Management. My skills include configuring inbound Email actions to create incidents or requests, modifying forms and sections, and developing Service Catalog items. I have managed performance metrics and reporting, analyzed end-user requirements, and collaborated closely with team leads, business analysts, and managers to gather and translate business requirements. I have implemented ServiceNow processes for Incident, Problem, Change, Asset, and Service Request Management, coordinated implementation plans for releases, and improved efficiency and automation within ServiceNow. I am knowledgeable in designing form layouts using UI Actions and UI Policies, building reports, gauges, and homepages. ServiceNow Modules: ITSM, Flow Designer, ATF, Business Rules, Script Includes, UI Actions, UI Policies, Client Script, Ajax, Integrations.