
Amir Hussain
CEO at AamirTechs, Web Developer, WordPress Expert
Salary / Daily rate
Multan, Pakistan
Freelance, open to permanent contract
Skills
Languages
About me
Intro
I'm Amir Hussain, CEO at AamirTechs. I am Web developer and Wordpress Expert who create, customize, and maintain WordPress and Shopify websites tailored to your business goals. Services include site revamps, responsive design, bug fixes, theme/plugin customization, and eCommerce setups. I deliver websites that are fast, secure, user-friendly, and optimized to drive traffic, conversions, and long-term growth.
Work experience
TurboDebt
Apr 2019 - Present
7 years 7 months
Jacksonville, FL, USA
LiveChat Team Manager
Nov 2020 - Present
6 years
Jacksonville, FL, USA
As a Customer Support Team Manager, I have a proven track record of success in managing and leading a team of customer support professionals. I have a deep understanding of the customer support process and am skilled in resolving customer issues quickly and efficiently. I am also a strong advocate for customer satisfaction and am always looking for ways to improve the customer support experience. In my previous role, I successfully managed a team of 100 customer support representatives and resolved over 10,000 customer issues per year. I also successfully implemented a new customer support system that resulted in a 15% increase in customer satisfaction. I am a highly motivated and results-oriented individual with a strong track record of success. I am also a team player and am able to work effectively with others to achieve common goals. I am confident that I have the skills and experience necessary to be successful in this role.
Operations Manager
Apr 2019 - Present
7 years 7 months
Florida, NY, USA
- Lead a remote team of 100+ chat support agents handling high-volume traffic on LiveChat - Implemented performance tracking tools and SOPs to improve resolution rates and agent accountability. - Integrated chat support with internal CRM systems, improving workflow efficiency by 25%. - Created internal dashboards and compliance logs for quality audits and VAPT requirements. - Managed shift rotations, attendance tools, and agent performance reports.
CEO & Founder
aamirtechs.com
Mar 2018 - Present
8 years 8 months
Dera Ghazi Khan, Pakistan
I'm CEO at AamirTechs
Customer Support Specialist
Acquisition Brands
Apr 2019 - Jul 2022
3 years 4 months
Florida, NY, USA
With over three years of dedicated service as a Customer Support Specialist, I've honed my skills in delivering exceptional assistance. My tenure has enabled me to effectively address diverse customer inquiries, resolve issues, and provide tailored solutions. I've consistently upheld high service standards, earning positive feedback and maintaining customer satisfaction. Through continuous learning and adaptability, I've navigated complex scenarios, ensuring positive outcomes. My extensive experience reflects my commitment to fostering positive customer relationships and contributing to the team's success.
Ecommerce Specialist
Fiverr
Jan 2018 - Dec 2020
3 years
United States
As a freelance E-commerce Specialist on Fiverr, I've managed online stores with a focus on seamless operations. I've excelled in uploading diverse product ranges, ensuring accurate details and appealing visuals. My commitment to excellent customer support has resulted in positive reviews and repeat business. I'm well-versed in platform nuances, SEO optimization, and order processing. With a proven track record of driving sales and enhancing user experience, I'm eager to bring my expertise to your e-commerce endeavors.
Freelance Web Developer
Upwork
May 2018 - Oct 2020
2 years 6 months
Dera Ghazi Khan, Pakistan
As a WordPress web developer, I have a proven track record of success in designing, developing, and maintaining WordPress websites. I have a deep understanding of WordPress and am skilled in using a variety of WordPress plugins and themes. I am also experienced in working with clients to design and develop websites that meet their specific needs. In my previous role, I successfully designed, developed, and maintained a WordPress website for a small business. The website was well-received by the client and resulted in an increase in website traffic. I am a highly motivated and results-oriented individual with a strong track record of success. I am also a team player and am able to work effectively with others to achieve common goals. I am confident that I have the skills and experience necessary to be successful in this role.
Education
Bahauddin Zakariya University
Bachelor's degree, Statistics
2013 - 2017
4 years 2 months
Licenses & certifications
Foundations of Project Management
Issued: Aug 2023
Diploma in E-Commerce Web Development
Issued: Feb 2022
Customer Service Skills
Issued: Feb 2022
Customer Service Foundations (2020)
Issued: Feb 2022
Customer Service Foundations
Issued: Feb 2022
HubSpot Inbound Certification
Issued: Jan 2019
Fundamentals of Digital Marketing
Issued: Jan 2019
Facebook SMBs Certification
Issued: Dec 2018