Amir Hussain

CEO at AamirTechs, Web Developer, WordPress Expert

Salary / Daily rate

Multan, Pakistan

Freelance, open to permanent contract

Skills

WebsitesWordPressE-commerce WebsitesWooCommerceTesting & QAClean CodeHTMLBootstrapPythonBackend DevelopmentFrontend DevelopmentFullstack DevelopmentTailwind CSSJavascriptPHPCSSE-commerce CMSCMSShopifyAsanaJiraSEOCustomer Care

Languages

Urdu (Native)English (Fluent)Chinese

About me

Intro

I'm Amir Hussain, CEO at AamirTechs. I am Web developer and Wordpress Expert who create, customize, and maintain WordPress and Shopify websites tailored to your business goals. Services include site revamps, responsive design, bug fixes, theme/plugin customization, and eCommerce setups. I deliver websites that are fast, secure, user-friendly, and optimized to drive traffic, conversions, and long-term growth.

Links

Work experience

TurboDebt

Apr 2019 - Present

7 years 7 months

Jacksonville, FL, USA

LiveChat Team Manager

Nov 2020 - Present

6 years

Jacksonville, FL, USA

As a Customer Support Team Manager, I have a proven track record of success in managing and leading a team of customer support professionals. I have a deep understanding of the customer support process and am skilled in resolving customer issues quickly and efficiently. I am also a strong advocate for customer satisfaction and am always looking for ways to improve the customer support experience. In my previous role, I successfully managed a team of 100 customer support representatives and resolved over 10,000 customer issues per year. I also successfully implemented a new customer support system that resulted in a 15% increase in customer satisfaction. I am a highly motivated and results-oriented individual with a strong track record of success. I am also a team player and am able to work effectively with others to achieve common goals. I am confident that I have the skills and experience necessary to be successful in this role.

Operations Manager

Apr 2019 - Present

7 years 7 months

Florida, NY, USA

- Lead a remote team of 100+ chat support agents handling high-volume traffic on LiveChat - Implemented performance tracking tools and SOPs to improve resolution rates and agent accountability. - Integrated chat support with internal CRM systems, improving workflow efficiency by 25%. - Created internal dashboards and compliance logs for quality audits and VAPT requirements. - Managed shift rotations, attendance tools, and agent performance reports.

CEO & Founder

aamirtechs.com

Mar 2018 - Present

8 years 8 months

Dera Ghazi Khan, Pakistan

I'm CEO at AamirTechs

Customer Support Specialist

Acquisition Brands

Apr 2019 - Jul 2022

3 years 4 months

Florida, NY, USA

With over three years of dedicated service as a Customer Support Specialist, I've honed my skills in delivering exceptional assistance. My tenure has enabled me to effectively address diverse customer inquiries, resolve issues, and provide tailored solutions. I've consistently upheld high service standards, earning positive feedback and maintaining customer satisfaction. Through continuous learning and adaptability, I've navigated complex scenarios, ensuring positive outcomes. My extensive experience reflects my commitment to fostering positive customer relationships and contributing to the team's success.

Ecommerce Specialist

Fiverr

Jan 2018 - Dec 2020

3 years

United States

As a freelance E-commerce Specialist on Fiverr, I've managed online stores with a focus on seamless operations. I've excelled in uploading diverse product ranges, ensuring accurate details and appealing visuals. My commitment to excellent customer support has resulted in positive reviews and repeat business. I'm well-versed in platform nuances, SEO optimization, and order processing. With a proven track record of driving sales and enhancing user experience, I'm eager to bring my expertise to your e-commerce endeavors.

Freelance Web Developer

Upwork

May 2018 - Oct 2020

2 years 6 months

Dera Ghazi Khan, Pakistan

As a WordPress web developer, I have a proven track record of success in designing, developing, and maintaining WordPress websites. I have a deep understanding of WordPress and am skilled in using a variety of WordPress plugins and themes. I am also experienced in working with clients to design and develop websites that meet their specific needs. In my previous role, I successfully designed, developed, and maintained a WordPress website for a small business. The website was well-received by the client and resulted in an increase in website traffic. I am a highly motivated and results-oriented individual with a strong track record of success. I am also a team player and am able to work effectively with others to achieve common goals. I am confident that I have the skills and experience necessary to be successful in this role.


Education

Bahauddin Zakariya University

Bachelor's degree, Statistics

2013 - 2017

4 years 2 months


Licenses & certifications

Foundations of Project Management

Issued: Aug 2023

Certified by Coursera

Diploma in E-Commerce Web Development

Issued: Feb 2022

Certified by Alison

Customer Service Skills

Issued: Feb 2022

Certified by Alison

Customer Service Foundations (2020)

Issued: Feb 2022

Certified by LinkedIn

Customer Service Foundations

Issued: Feb 2022

Certified by LinkedIn

HubSpot Inbound Certification

Issued: Jan 2019

Certified by HubSpot

Fundamentals of Digital Marketing

Issued: Jan 2019

Certified by Google

Facebook SMBs Certification

Issued: Dec 2018

Certified by Meta

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