Amit Baviskar

❖ Worked with users, stakeholders to formulate and document business requirements in Agile Methodology by using Sprint Planning, Use Cases and User Stories. ❖ Identified and analysed business processes, procedures and work practices. ❖ Identified and evaluated inefficiencies and recommended optimal business practices, and system functionality and behaviour. ❖ Prepared Business Requirements Documents (BRDs), defining Project plans, Flow chart, Writing system requirement specifications (SRS) and Delivery Note/status reports. ❖ Developed functional and non-functional specifications for use by system developers ❖ Responsible for deploying functional solutions, such as creating, adopting and implementing system test plans, Test cases which ensure acceptable quality and integrity of the system by performing UAT. ❖ Created user and training documentation, and conducted formal training classes. ❖ Used data and process modelling techniques to create clear system specifications for the design and development of system software.

• Working with users, stakeholders to formulate and document business requirements in an Agile Methodology. • Identifying, investigating, and analyzing business processes, procedures and work practices. • Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behavior. • Preparing Business Requirements Documents (BRDs), defining Project plans preparing user stories, use cases, Flow chart, Writing system requirement specifications (SRS) and Delivery Note/status reports. • Using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects. • Developing functional and non-functional specifications for use by system developers • Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, Test cases which ensure acceptable quality and integrity of the system by performing UAT. • Creating user and training documentation, and conducting formal training classes • Using data and process modelling techniques to create clear system specifications for the design and development of system software • Acting as a central reference and information source, providing guidance and assistance in the system project decision making process. • Working on Tools like: MS Office, MS Visio, Redmine, MS Projects, Zoho Projects, Mocking Bot, Axure, Mindjet (Mind Maps).

Summary of Responsibilities: • Key role between clients and development team. • Online interacting with the clients related to their website developments via chats. • Collecting all the necessary information from the clients for their website designing, and providing the same to development team. • Explaining all the website overview related to its look and process to development team. • Assigning the team with its task related to website development via raising the mails and updating the same in basecamp (software for project management). • Managing day-to-day operational aspects of a project and scope. • Setting up weekly meetings, distributing meeting minutes. • Preparing status reports and presenting to upper Management. • Updating the clients by providing monthly site status report of SEO as provided by SEO team. • Providing monthly report of all the team members related to their assigned work and progress. • Updating all the daily project activity on basecamp (software for project management). • Preparing the project opening and closing report and maintaining their files. • Updating the project board via site status related to website’s Design, HTML/CSS, Word Press(CMS), Demo site and its live status. • Checking the website related to its look and as per the Checklist assign for Project Manager. • Posting the blog to wordpress as provided by SEO team by setting their keywords and Alt tag to images.

Summary of Responsibilities: • Ampcus was an CMMi Level 3 Company. • Responsible for Full Life Cycle Recruiting from sourcing, cold calling, job posting, interviewing, negotiating rate and Submission. • Responsible for sourcing, contacting, screening and qualifying active as well as passive candidates. • Working with various visa holders - Citizen, Green Card, TN,H1B. • Working in Sub-contracting and various tax terms like Corp to Corp, W-2 & 1099 basis. • Sourcing resumes from Job portals like Monster, Dice, Hot jobs and CareerBuilder and also used LinkedIn and Google. • Responsible for documentation, editing documents and formatting resumes as per the standard formats of various clients • Working with clients such as Verizon, PG&E, Accuvant, L&T , Infosys, Aricent, Syntel, TCS etc. This also includes working hand in hand with client anchors to understand the requirements & providing profiles in the given TAT.

Summary of Responsibilities: Worked as an Team Leader for different Australia processes Working for one of the leading telecom companies like Optus, Telstra, DODO,etc. and with holiday campaign and PC Support in Australia and New Zealand market. Basically troubleshooting for any queries regarding the Internet service & also for windows & Mac operating system. The job involved mentoring, monitoring team members giving them feedback and also ensuring about quality parameters are met by them.

Summary of Responsibilities: Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. Key Accomplishments: Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). • Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees. • Reply emails and queries of customers , complete backend work and refund the extra charges from PayPal. • Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity. • Recognized as "#1 Customer Service Rep" (out of 30 reps in division) in Fall 2010. Ranking was based on accuracy, customer service, duration of calls and availability. • Co-developed on-the-job training program that reduced training time from eight weeks to five. • Contributed to an 10% sales increase in 2010 by improving lead-generation and sales-tracking techniques.