Amr Kedra

As a DevOps Engineer at Noema Consulting, I design, automate, and operate cloud-native infrastructure across Azure and Kubernetes platforms. I focus on building scalable, secure, and observable systems that support microservices and fast delivery cycles. Key Contributions & Impact: • Architected Azure cloud environments (AKS, VNets, Load Balancers, Key Vault, Storage, Monitor) and automated provisioning using Terraform modules and Ansible playbooks to deliver consistent, repeatable infrastructure. • Built robust CI/CD pipelines using GitHub Actions and Azure DevOps, implementing multi-stage deployments, automated testing, artifact versioning, container security scanning, and auto-rollback policies to improve deployment success and reliability. • Managed AKS and on-prem Kubernetes clusters, optimizing workloads with HPA, resource limits, secrets/config management, ingress routing (Istio/NGINX), and zero-downtime deployment strategies. • Implemented DevSecOps practices including SAST/DAST, dependency scanning, IaC security controls, and automated secret detection, significantly reducing security risks across environments. • Deployed full observability stacks (Prometheus, Grafana, Loki, Azure Monitor, ELK), creating actionable dashboards and alerting systems that improved incident visibility and reduced MTTR. • Optimized Docker images through layer reduction, caching improvements, and base image standardization, resulting in faster CI builds and reduced pipeline bottlenecks. • Supported multiple engineering teams by enabling automated environments, improving release workflows, and driving DevOps standards across the organization. • Actively contributed to platform automation, reliability improvements, and operational excellence for mission-critical services.

- Design and test the IT related software to improve the quality of used software. - Handle daily technical support activities on desktop support, data network and server management. - Oversee and update assigned support service requests - Setup desktop computers, peripherals, and test network connections. - Test computers to ensure proper functioning of computer systems. - Train end users on usage of computer hardware and software. - Develop and manage effective professional working relationships with contractor personnel, co-workers and clients. - Create reports about the team performance and raise to the management. - Test the changes and new software release with the concerned teams.

- Provide the IT technical support to the company users. - perform the daily systems health checks. - test the changes and new software release with the concerned teams. - work closely with the 3rd level support teams to make sure the user's issues resolved. - perform the proactive maintenance. - give close attention to the VIP users request and issues. - contributed to some IT infrastructure improvement projects.

- Providing technical support for ADSL users on the phone. - Troubleshooting internet system and network problems. - diagnosing and solving hardware or software faults. - Responding within agreed time limits to call-outs. - Prioritizing and managing many open cases at the same time. - Logging and reporting all cases received.

● Setting up workstations for users, installing operating systems and required software on both Windows and Mac machines. ● Basic TCP/IP Network troubleshooting and maintenance. ● Taking ownership of user problems and showing proactivity when dealing with issues. ● Troubleshooting Microsoft Office issues and working with MS Word, MS Excel and MS PowerPoint on a daily basis. ● Instructing and training military officers on the use of Microsoft Office applications and basic computer and software skills. ● Building a massive military WAN network based on fiber optics cables, starting from the infrastructure to the massive servers and control rooms, and setting up the system using Microsoft Windows Server 2008 R2

● Building and setting up computers after evaluating customers needs and requirements. ● Assess customers support needs upon arrival at the shop and providing solutions accordingly ● Repairing and maintenance relating to hardware and software of different types of computers’ (PC – Laptop) issues. ● Building several different size LAN networks for residential buildings and offices.