Anaïs Lelard

PSA Groupe – Roll out, functional owner care and marketing, country leader BELUX (1 year and a half) - Framing of client animation transformation projects: use case, analysis of user expectations, tool map, recommendation of solutions, master plan and business cases. - Support for international deployment. - Support for the implementation of projects: declination of business and functional needs, drafting of functional specifications. - Specialist on care and marketing topics: collection of customer needs, responsible for deliverables and assessment, analysis of listed GAP. - Drafting of interface technical specifications TOTAL group - Change on Lightning Experience - Understand needs of users - Writing supports for users - Training for users ENEDIS - Product Owner (4 months) - Business and functional referent of the project - Collection and formalization of the business need for operations partner sites and IS - Writing functional specifications (User Stories) - Configuration and tests TOTAL - responsible of Lightning deployment in Africa, Europe, Asia.

• Customer management of a 4 stars hotel • Use reservation software • Organize evening animation

• Table service in restaurant (1000 meals per day) • Flow management and reservation (on software) • Collection and accounting

• Purchasing advice • Stock management • Collection and accounting

• Management of orders • Control of the deliveries from restaurant to customer