Anamaria Berusca

Led a team of phone sales representatives to consistently achieve and exceed quarterly sales targets. Implemented targeted training programs resulting in a 30% improvement in overall team performance. Fostered a positive and competitive team culture resulting in increased team morale and motivation.

Conducted thorough check of the quality of the calls on a daily basis, provided feedback to the sales agents. Help onboard newbies, providing trainings and every material needed in order to provide the best customer service. Conducted regular one-on-one coaching sessions to provide personalized feedback and address skill gaps.

Consistently exceeded monthly and quarterly sales targets by 20%. Mentored junior sales agents, sharing best practices and contributing to their professional development. Actively participated in product training sessions, staying abreast of industry trends and mentaining expert product knowledge.

Utilized persuasive communication skills to overcome objections and secure sales. Provided excelent customer service, ensuring customer satisfaction and repeat business. Collaborated with team members to share successful sales strategies and best practices.