Anass Gouzgar

• Administration of IT infrastructure, asset inventories, and system audits. • Management of email systems, data backups, and operating system updates. • Troubleshooting and resolution of incidents (hardware, software, and network) both remotely and on-site. • Installation and support of IP/analog telephony systems, VPN connections, and WatchGuard firewalls. • Setup, monitoring, and maintenance of surveillance camera systems. • Assistance, training, and technical support for end-users.

• Administration and auditing of IT assets, infrastructure, and inventories. • Installation, configuration, and maintenance of computer networks, workstations, and operating systems. • Management of IT environments with Windows Server 2016/2022 and email systems. • Troubleshooting and resolving IT incidents (hardware, software, network) remotely and on-site. • Implementation and restoration of data backups, plus routine system maintenance. • User support, training, and assistance with hardware/software usage. • Procurement of IT equipment and negotiation with suppliers. • Advising on IT solutions and supporting system upgrades.