Anastasiia Mikhieieva

• Engage with clients, product owners, and business representatives to gather insights, clarify needs, and manage expectations. • Collect, document, and analyze business requirements using workshops, interviews, and other elicitation techniques. • Transform business needs into clear, structured user stories and define acceptance criteria to support Agile development. • Prepare and maintain user-facing documentation as well as internal knowledge deliverables. • Work closely with developers, QA engineers, UX/UI designers, and project managers to ensure shared understanding of requirements and smooth delivery. • Manage and prioritize requirements changes throughout the project lifecycle, ensuring alignment with business goals. • Assist QA in validating requirements coverage, support UAT, and ensure solutions meet stakeholder expectations. • Contribute to process optimization and best practices adoption within the BA domain.

• Continuously improve product documentation in collaboration with engineers and product managers. • Create, review, and edit content for the new and enhanced features. • Analyze documentation effectiveness using modern tools and metrics. • Help project team members and customers handle. documentation-related questions. • Work closely with the customer support department to analyze content gaps based on the query reports. • Contribute to the project's TW team process by setting up knowledge management processes, conducting interviews, and mentoring newcomers.

• Write, edit, and update technical documentation in English (User, Administrator, Developer, Installation guides, etc.). • Communicate with the project development team on the implementation of new features and planned changes to the solution. • Documentation development effort estimation and planning. • Develop customer training courseware and other related materials.

• Plan training activities in accordance with the annual training plan and current needs of departments. • Organize online training and workshops. • Track workshops and trainings in the Learning Management System (LMS), gathering and analyzing user feedback.