Andile Simango

Project: Square Customer Support - Providing expert call and email support for clients using Square's card processing and payment services. - Assisting customers with transaction inquiries, chargebacks, and account setup, delivering solutions efficiently. - Guiding users through complex technical troubleshooting to ensure the functionality of payment tools. - Communicating policies and procedures, ensuring client understanding and regulatory compliance. - Consistently receiving positive customer feedback and maintaining a high call resolution rate, reinforcing trust and loyalty.

Project: WhatNot Support - Delivered real-time customer support via chat and email, assisting users on an online marketplace platform. - Resolved product inquiries, purchase issues, and general troubleshooting, ensuring seamless user experiences. - Accurately processed and managed refund requests, achieving swift resolutions and maintaining compliance. - Handled escalated cases with professionalism, conducting thorough follow-ups to ensure customer satisfaction. - Maintained meticulous documentation of customer interactions to ensure consistency and streamline service delivery