André Quinn

GOVERNANCE ● Preparing and participating in various committees: project reviews, SLA reviews, invoicing, steering committees ● Consolidating team feedback (claims, proposals, areas for improvement) ● Validating invoicing based on project work units and CMDB asset records ● User training and onboarding for contract services ● Analyzing key performance indicators (KPIs, SLAs) for operational and financial commitments PROJECTS ● Overseeing project portfolio in terms of processes and metrics ● Ensuring smooth transition from project delivery to operational RUN phase MONITORING & REPORTING ● Managing service performance, analyzing alerts, and implementing remediation plans ● Handling contractual changes (amendments, cloud service integration) ● Collecting, correlating, and processing data for decision-support visuals (Excel, Power BI) ● Adjusting penalty calculations (indicator netting) based on responsibilities

● Carrying out market research and positioning ● Study of the target margin to make the business profitable. Drawing up a cash flow plan ● Search for suppliers: insurance, experts, etc.

Monitoring a portfolio of projects and the budget of an Infra department with 100 FTEs ● Monitoring the department's budget landing and workload plan ● Setting up visual dashboards to facilitate analysis and decision-making ● Creation of project performance indicators ● Monitoring a portfolio of projects and reporting alerts (delays, cost overruns, quality) ● Supporting project managers in understanding project processes (expected deliverables, milestones, project planning in the BMC Remedy tool, monitoring monthly entries) ● Monthly checking of time entries ● Preparing and chairing department and project portfolio steering committees ● Tools: Clarity, ITSM, Pack Office

Implementation and monitoring of a Workforce plan, then support for top management and support functions in organisational changes ● Strategic Workforce Plan - Definition and collection of drivers: Cloud transformation, synergies between teams, etc. - Mapping of landing targets by department - Involvement in an early retirement plan ● Support during reorganisations - Interviews, gathering the expectations of the various department managers (Bottom Up approach) and the requirements of management (Top Down approach) - Alignment with the Group's targets - Preparation of documents explaining the reasons for the changes and presenting the target organisation to staff representatives - Communication and support for the support functions affected (HR, Finance, Procurement) - Coordinating the updating of tools following these changes ● Cross-functional task: improving the quality of people data - Leading data quality control actions following the introduction of an MDM tool - Bottom-up approach by reporting data errors to managers - Implementation of a data quality control process and reporting of errors to the managers of the source tools - Tools: MDM, Pack Office

Coordination of the implementation of CFT/sFTP flows to a group application : ● Formalisation of the future organisation in RUN mode ● Key contact between international subsidiaries and the Group ● Coordination of actions between the various parties involved. Working independently with the countries under my responsibility ● Technical framing of the chosen solutions ● Carrying out integration tests ● Reporting and monitoring milestones. Monitoring costs and deadlines ● Tools: Clarity, Middleware, CFT interfaces, FTP/sFTP, Pack Office

Steering an MCO service contract (SAP, Microsoft and Middleware) with suppliers and subsidiaries ● Performance monitoring and invoicing - Setting up and specifying service level indicators (SLAs). Monthly monitoring of SLAs and application of penalties when thresholds are exceeded. - Monitoring and validation of service invoicing - Participation in supplier and subsidiary steering committees. Defending Safran's interests in its relations with suppliers ● Support for changes and scope of consolidation - Integration of new subsidiaries - Training in request management tools (ITSM). Drafting of procedures and operating modes. Setting up remote access for on-call duty. ● Improving service quality - Drawing up a prioritised backlog of incidents and requests. Monitoring of lead times and quality of handling and resolution by suppliers. - Implementation of a follow-up process for tickets requiring a return from the customer and automatic closure of requests in order to eliminate false threshold overruns. - Simplification of the process for requesting changes and more efficient preparation of quotations for subsidiaries - Satisfaction surveys carried out among subsidiaries to measure customer feedback and the main areas for improvement

Creation of Excel/Access interfaces to facilitate, automate and optimise data processing, on behalf of various clients ● Analysis and design of Excel tools ● Compliance with specifications ● Optimisation of macros (reduction in processing time) ● Taking complete charge of projects in total autonomy ● Customer relationship management

Analysis and production of an Excel/VBA tool via EPF Junior Company ● Analysis and design of Excel tools ● Compliance with specifications ● Taking complete charge of projects in total autonomy