Andrea Yukye Bernard

• Lead the full customer lifecycle from onboarding and implementation to adoption, business reviews, retention, and risk mitigation. • Own a portfolio of high-value international B2B SaaS accounts, driving product adoption, customer satisfaction, renewals, and growth across French, English, and Spanish-speaking markets. • Contribute to the design and continuous improvement of onboarding processes, customer education programs, and self-service resources to accelerate time-to value and customer autonomy. • Collaborate closely with Sales, Product, and Engineering teams to influence roadmap decisions, optimize user experience, and translate customer feedback into product improvements.. • Partner with C-level stakeholders and cross-functional teams to align platform usage with business objectives, identify optimization opportunities, and drive account expansion. • Participate in AI and automation initiatives, including knowledge base development, Help Center management, and training of AI-powered support solutions to improve customer experience and operational efficiency. • Identify bugs, perform product testing and QA validation, and provide actionable feedback to support product quality and feature releases. • Advanced user of Intercom, HubSpot, Monday, Slack, Zendesk, Zoho, and customer-facing SaaS tools for onboarding, account management, communication, and reporting.

- Serving as primary, point-of-contact for white-label/tradeshows - Responsible for key accounts and data management - Onboarding tradeshow teams and clients - Multi-platform management for national and international tradeshows -New York-London-Shanghai-Milano-

- Find, update, and maintain past, present, and potential customers - Treating Buyer's requests and passes validation for the shows - Bug report and test of new versions of the online platform