Andrea Pan
Customer Support Manager | Customer Satisfaction
Salary / Daily rate
Ballindine East, Ballindine, Co. Mayo, Ireland
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Customer satisfaction expert with 12+ years in customer support and team leadership across multicultural environments. Successfully managed technical support teams for DIRECTV Latin America and currently drive customer experience at GoConqr. Specialized in technical troubleshooting, team development, and bilingual support to maximize client satisfaction and retention.
Work experience
Customer Support & Content Creator
GoConqr
Sep 2021 - Present
5 years 2 months
Ireland, Shefford SG17 5QL, UK
Skills: Customer Service · Customer Follow-Up · Customer Support · Spanish · Troubleshooting · Customer Service Operations · Customer-focused Service · Invoicing · Social Media · Customer Satisfaction
DIRECTV Latin America
Feb 2009 - May 2019
10 years 4 months
Gran Buenos Aires, Argentina
Customer Service & Technical Support Manager
Jan 2014 - May 2019
5 years 5 months
Gran Buenos Aires, Argentina
The challenge was the integration of multicultural teams, Argentina and Colombia, on-site and remote work. My strength was to achieve the first class service goals making the best working environment for people.
Customer Care Team Lead
Sep 2011 - Jan 2014
2 years 5 months
Gran Buenos Aires, Argentina
Since 2011 to 2014 I started in the Team Leader role, developing leadership skills. I've led the training implementation of IBS6 Project (software) in Colombia (Medellín)
Technical Support Representative
Feb 2009 - Oct 2011
2 years 9 months
Gran Buenos Aires, Argentina
2009 joined as a Customer Service Operator role, solving technical problems, with a focus on keys performance indicators.
Education
University H. Barceló
Bachelor Degree, Psychology
2025 - 2029
4 years 10 months
Cork English Academy
English General Course
2020 - 2021
2 years
Universidad de Valladolid
Course
2021 - 2021
7 months
Edusalud Institute
Certification in Pedagogical training for professionals
2014 - 2015
1 year 1 month
Universidad Torcuato Di Tella
Executive Education Programs
2013 - 2015
2 years 1 month
University of Buenos Aires
Bachelor of Laws - LLB
2004 - 2010
6 years 1 month
ICOT
English General Course - C2