Andreea Filip

SCRUM Master/ Project Manager People Manager

Test management/project tasks: planning (effort estimation, staffing plan), administration, test plans design, requirements review, monitoring, reporting, team coordination. Estimate, prioritize, plan, and coordinate testing activities. Coordination and support of Conference Room Pilots. Provide mentoring and coaching for junior testers. Defect Management process (track defects, analysis, reporting). Test reporting (metrics, defect analysis, status/ progress or impediments). Administration of test management tool – HP ALM. Tools: HP QC (HP ALM), PPM, SAP.

Involved in preparing/performing functional, regression, acceptance testing (trading platforms of an international bank, web application - WordPress, JIRA). Creating and executing test cases. Continuous updates for existing test plans. Identifying and tracking defects from the moment of their creation until they are fixed (use of HP ALM tool). Reporting and communication with the customer to provide status or blocking points. Other activities such as documentation review in order to ensure technical accuracy, compliance, or completeness. Tools: HP QC (HP ALM), JIRA, WordPress. Projects: BNP Paribas Investment Partners

Application Development & Maintenance Jr. Project Manager – Banking Industry Working closely with PM, Service Managers and Team Leaders to assist them with workload planning and business reports. Involved in the management of specific tasks of invoicing. Operational tasks such as management of change requests in BMC Remedy. Other specific tasks such as initialization of peer review tracker, delivery notes. Communication with customer regarding deliveries status/progress. Tools: BMC Remedy, ITSM, JIRA. Projects: BNP Paribas

Working closely with the Financial Analyst in order to setup the directions for Business Controls in a new subsidiary. Involved in creating the process documentations for the main areas such as invoicing, procurement, on/off boarding. Updating/ reviewing the existing documents, putting in place the specific SODs. Identifying the key control points and how to implement them. Management of documents in QMX (online library) - upload, revision, validation process.

As Project Management Officer I worked closely with Project Managers and operational teams – Banking and Automobile Industry Involved in the project administration in areas such as invoicing, documentation and contracts, subcontractors management, travel agreements, labor claiming, reporting. Management of project documentation: creation, reviews and updates. Keeping track of project financials (budget, claim, travel costs, invoicing). Assisting the team and offer support, as necessary, in driving the project to completion, as scheduled. Other activities such as reports/charts creation for reporting project status to management.

Evaluating a certain number of solutions offered by the customer service advisers per month, in accordance with specific rating scales. Writing and forwarding reports about qualitative performances of the project operators. Proposing solutions to improve the grading scales. Summarizing the strengths and weaknesses of customer advisers, and setting their axes of improvement. Writing quizzes and centralizing the results. Checking the performance indicators to be achieved monthly. Proposing and monitoring the implementation of preventive and / or corrective actions and measuring the effectiveness of these actions.

Answering at the questions of existing or potential customers and solving any problems they may have (redirection, assistance, counseling, information about services or products, orders, complaints in areas such as commercial assistance, management account and retention). Managing customer’s files, recording and validating payments, checking deliveries, providing reimbursements. Updating the database by creating or modifying the customer’s files.