Andrei Leonte

⎷ Drive delivery of a modular design system and unified configuration platform, enhancing UI consistency, accessibility, and governance for underwriting workflows. ⎷ Drive AI initiatives to embed agentic and generative AI into core processes—automating triage, case summaries, and decision support using AWS. ⎷ Ensure AI feature adoption within the underwriting platform

⎷ Set clear objectives and align cross-functional teams with business goals for each Program Increment. ⎷ Break down features into actionable stories, manage dependencies and risks, and drive backlog and sprint execution (Confluence, Jira, Whimsical). ⎷ UI analysis and stakeholder alignment (Figma, Lucid)

Media & Advertising (500+ people project - JAVA/ANGULAR) ⎷ Collaborated with c-suite to define and prioritize product features, scope Sprints, and align internal/external teams (FE/BE/QA/DevOps). ⎷ Led refinement ceremonies, acted as Proxy Product Owner, and provided updates on progress and blockers in Product meetings. ⎷ Wrote User Stories, Epics (JIRA), and documented functionality (MIRO, GLIFFY, FIGMA). ⎷ Managed backlog, facilitated communication, and moderated scrum events (stand-ups, reviews, retros). ⎷ Technical Interviewer & Project Reviewer. ⎷ Developed team profiles for promotions, maintained low attrition, high satisfaction. ⎷ Led Discipline Assessment Center, identifying and mentoring BA talent. ⎷ Focused on coachee growth and career progression.

⎷ Defined product features, scoped Sprints, and aligned teams with c-suite at Endava in Iaşi, Romania. ⎷ Led refinement, acted as Proxy Product Owner, and provided progress updates for User Stories and Epics. ⎷ Managed backlog, facilitated communication, and moderated scrum events to ensure project success. ⎷ Developed team profiles for promotions, maintained low attrition, high satisfaction.

⎷ Strategically review current tooling and processes for future solutions specific to customer experience, self-service, case deflection, tooling/automation in ServiceNow; ⎷ Manage the current knowledge management practices and systems as well as design new knowledge distribution policies and encourage use of the new practices and/or systems based on ServiceNow principles and definitions; ⎷ Review articles for accuracy and relevance; ⎷ Approve the publishing or retiring of knowledge articles; ⎷ Identify knowledge/content gaps and take appropriate steps to fill them; ⎷ Create, implement and enhance internal reporting, and other processes to enhance productivity.

⎷ Advanced support for complex incidents and requests involving XML, XSD, XSLT, SOAP (HTTP, SMTP); Replicate and investigate customer issues (HTTP(S), (S)FTP), encryption and electronic signatures). Log files investigation and interpretation for solving data import and export issues - Splunk, TortoiseSVN; ⎷ Tools used: Splunk, MailGun, TortoiseSVN, BMC Remedy, ServiceNow, JIRA, Confluence. ⎷ Trainer for new team members and other 2nd line Support Groups. ⎷ Technical interviewer involved in the hiring process of new team members.