Andriy Zatyshnyy

• Maintenance of customer's cases (SIP Server, WDE+SIP EP, URS, LDS, IRD, ORS, OCS, GVP, Genesys Framework) • IP-Telephony troubleshooting (SIP, TLIB, CTI, MGWs, 3rd party SIP IP phones, VoIP strategies HA, DR)) over mixed OS Environment (Windows, Linux) • Genesys eServices basics (tshoot, interaction routing) • Genesys SIP Server/MCP -- CUCM Integration (call routing, CUCM Full Recording) • GVP troubleshooting (MCP, RM, VXML), GIR, GIA (voicebot), Nuance (ASR/TTS) troubleshooting • GIA (voicebot) design, installation, & configuration • CC Architecture reviewing, modifications, and corrections • SIP basics mentorship for in-house team • VMware vCenter 6.x administration, tools.conf options configuration • JIRA, OMNITRACKER Ticket administration

• L2 maintenance of clients’ requests including case fixing (MS AD, Exchange, O365, Azure, VoIP, Networking) • IP-Telephony installation and troubleshooting of clients’ softphones (Avaya, 3CX, Xlite) • Directly collaborated with Level 3 resolving groups in-house and vendor’s technical assistance team • Server failures monitoring via N-central w/ updating/escalating/fixing (>150 hosts) • Managed users/groups via ADUC/EMC/O365 Exchange AC in a hybrid environment • Troubleshoot Windows OS and applications including Microsoft Outlook remotely • Richmond Supportdesk Ticket system administration

• L1-L2 Cisco maintenance of clients’ solutions including case fixing (R&S, VoIP, Security) • Directly collaborated with Level 3 resolving groups in-house and vendor’s technical assistance team • Installed and configured Windows Server 2008 & 2012. • Managed users via ADUC, created and configured email accounts with Exchange Management Console, set up mobile devices within corporate domain • Diagnosing and troubleshooting Windows 7/8/8.1 configurations • Worked in a role of a Company’s Customer Satisfaction team leader for Cisco Gold Certification 2014-2015 • Created custom PC builds, configured local Group Policies, edited Registry, applied Windows Updates • Troubleshoot Windows operating systems and applications including Microsoft Outlook remotely and in-person • Full-scale work with financial and industrial customers in IP-Telephony design, implementation, and troubleshooting (CUCM 7/8/9/10, CP-69xx/79xx/99xx, DX650) • Installation & bug fixing of Videoconferencing in various projects (VCS 7/8, E20, EX90, C20, SX20, Polycom HDX8000, TANDBERG Experia, soft phones , jabbers etc.) • UC Apps (CUC7/8, CWMS 2.0, UCCE) installation, integration w/ CUCM • Voice gateways (VG 224, CISCO29x1-V, CUBE)design & implementation for strategic telecom provider MTS • Have had regular practice on Linux-based diving into Cisco UC products w/ troubleshooting • Linux administration (Ubuntu 10-14, openSUSE 11.2) • Configured Cisco Catalyst 2960, 3750 switches, and CISCO2900 routers for Philip Morris International. Applied base and custom configurations, troubleshoot hardware and firmware problems • Provided pre-deployment services for HP (DL160/320), Cisco MCS 7825/35, UCS C220 servers, updated firmware, performed diagnostics, analyzed logs and resolved issues. • VMware vCenter Server 5.1 administration • Remote administration (mstsc, Teamviewer 8/9) • Participated at System Integration projects for strategic clients including MTS, National Bank, and SIBELCO NV.

• L1-L2 Cisco maintenance of clients’ solutions including case fixing (R&S, VoIP) • Client-side deployment & setup of Windows Server 2003/2008 (w/ AD, DNS). • Windows 7 laptops configuration for top managers • Had a role of a Company’s Customer Satisfaction specialist in Cisco Gold Certification 2009-2013 • IP-Telephony design, implementation, and troubleshooting of clients’ CUCM 7/8, CP-79xx/99xx • Customers’ endpoints videoconferencing presale, installation, and bug fixing (E20, C20, EX90, etc.) • Was involved in the L2-L3 Cisco & HP switches configuration for the financial customer • Assisted Sales Department in pre-sales of Network solutions (Cisco, HP, Huawei, Polycom) • Shared administration of a Linux-based Call Tracking System (Naumen, OTRS) w/ support group engineers • Made design & implementation of video surveillance systems (AXIS, Mobotix, Milestone) for SBRF Bank’s DC • Worked on multiple System Integration projects for various clients including Ukraine's largest telecom operator MTS, Parliament of Ukraine (CEC), and geographically distributed VTB bank branches.

• Server, desktop and laptop hardware configurations • Had a tasks of printers, scanners, other peripheral devices network settings • Consolidating and making Company’s tech catalogues • Networking projects technical support • IT shows LAN environment support • Commercial Proposals , RFIs

• Made a UPS systems design for network equipment of various customers • APC UPSs Post-Sale support for wide set of clients including financial, industrial, state, agricultural segments • IT show LAN environment support • Customer relationship management