Anelisa Ndudula

Digital Content Moderator

Salary / Daily rate

Cape Town, South Africa

Freelance, open to permanent contract

Remote only

Skills

Customer CareData Analysis

Languages

English

About me

Intro

Digital Content Moderator with proven expertise in high-volume content review, processing 1300+ items weekly across multiple formats and languages. Specialized in policy compliance, trend analysis, and multilingual moderation with strong customer service background. Ready to ensure your platform maintains safety standards while enhancing user experience through meticulous content oversight.

Links

Work experience

Amazon

Oct 2018 - Present

8 years 1 month

South Africa · On-site

Content Moderation Associate

Sep 2024 - Present

2 years 2 months

South Africa · On-site

Achieved high-quality content moderation by reviewing and moderating 1300 images, text/product descriptions, audio, and videos combined per week, as measured by adherence to platform guidelines and reduction in policy violations. Achieved a safer user experience by identifying and flagging innuendos with negative or sexual connotations, as measured by decreased reports of inappropriate content. Achieved timely and relevant ad moderation by staying updated on global news/trends and adjusting moderation policies for critical events, as measured by compliance with advertising standards and reduced escalations. Achieved effective multilingual moderation by utilizing translation features to assess content in different languages, as measured by consistency in policy enforcement across regions. Achieved continuous improvement in product offerings by reviewing customer feedback, identifying trends, and highlighting recommendations as measured by implemented enhancements and positive customer feedback.

Inbound Customer Service Representative

Oct 2018 - Present

8 years 1 month

Cape Town, South Africa

Salesperson

Sanlam

Jul 2018 - Oct 2018

4 months

Cape Town, South Africa

Personal Assistant

World Focus

Jul 2017 - Jul 2018

1 year 1 month

Cape Town, South Africa

Sending & replying to emails (client queries) Making & receiving telephone calls from clients Liaise with head office on quotes & invoices Create & process invoices for bills Deal with Walk-in clients enquiries

Student Assistant

Cape Peninsula University of Technology

Feb 2016 - Dec 2016

11 months

Cape Town, South Africa

Processing of financial aid application forms Capturing data on the ITS system (Intergrated Tertiary System) Assist with the processing of FUNZA Loan agreement documents Liaising with students and staff compiling FUNZA Claims Assist with refund processes Maintaining filling system Photocopying and Printing Inbound and Outbound phone calls queries


Education

Cape Peninsula University of Technology

Tourism in Events Management

2016 - 2017

1 year 10 months

Cape Peninsula University Of Technology

Tourism in Events Management

2016 - 2017

1 year 1 month

Cape Peninsula University Of Technology

ND:Sport Management

2012 - 2015

3 years 1 month

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