
Anelisa Ndudula
Digital Content Moderator
Salary / Daily rate
Cape Town, South Africa
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Digital Content Moderator with proven expertise in high-volume content review, processing 1300+ items weekly across multiple formats and languages. Specialized in policy compliance, trend analysis, and multilingual moderation with strong customer service background. Ready to ensure your platform maintains safety standards while enhancing user experience through meticulous content oversight.
Work experience
Amazon
Oct 2018 - Present
8 years 1 month
South Africa · On-site
Content Moderation Associate
Sep 2024 - Present
2 years 2 months
South Africa · On-site
Achieved high-quality content moderation by reviewing and moderating 1300 images, text/product descriptions, audio, and videos combined per week, as measured by adherence to platform guidelines and reduction in policy violations. Achieved a safer user experience by identifying and flagging innuendos with negative or sexual connotations, as measured by decreased reports of inappropriate content. Achieved timely and relevant ad moderation by staying updated on global news/trends and adjusting moderation policies for critical events, as measured by compliance with advertising standards and reduced escalations. Achieved effective multilingual moderation by utilizing translation features to assess content in different languages, as measured by consistency in policy enforcement across regions. Achieved continuous improvement in product offerings by reviewing customer feedback, identifying trends, and highlighting recommendations as measured by implemented enhancements and positive customer feedback.
Inbound Customer Service Representative
Oct 2018 - Present
8 years 1 month
Cape Town, South Africa
Salesperson
Sanlam
Jul 2018 - Oct 2018
4 months
Cape Town, South Africa
Personal Assistant
World Focus
Jul 2017 - Jul 2018
1 year 1 month
Cape Town, South Africa
Sending & replying to emails (client queries) Making & receiving telephone calls from clients Liaise with head office on quotes & invoices Create & process invoices for bills Deal with Walk-in clients enquiries
Student Assistant
Cape Peninsula University of Technology
Feb 2016 - Dec 2016
11 months
Cape Town, South Africa
Processing of financial aid application forms Capturing data on the ITS system (Intergrated Tertiary System) Assist with the processing of FUNZA Loan agreement documents Liaising with students and staff compiling FUNZA Claims Assist with refund processes Maintaining filling system Photocopying and Printing Inbound and Outbound phone calls queries
Education
Cape Peninsula University of Technology
Tourism in Events Management
2016 - 2017
1 year 10 months
Cape Peninsula University Of Technology
Tourism in Events Management
2016 - 2017
1 year 1 month
Cape Peninsula University Of Technology
ND:Sport Management
2012 - 2015
3 years 1 month