Angel Bermudez
IT Support Engineer | Infrastructure & Trade Floor support Analyst
Salaire / Taux journalier
Paris, France
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
IT expert with 10 years of experience in technical support, infrastructure management, Linux and API troubleshooting. Proven ability in optimizing systems, resolving complex incidents, and improving IT processes. Strong leadership in team coordination and ITSM tools implementation (Ivanti, Jira, Zendesk). Passionate about innovation and operational excellence.
Expérience de travail
IT Support Engineer
Nexway
févr. 2025 - Présent
1 an 9 mois
– Workstation deployment & maintenance (Windows/macOS/Linux), virtualization. – L2/L3 support for online payment platform (API errors, integrations). – Ticketing and documentation using Ivanti, Jira, Zendesk, IT Glue – Linux troubleshooting, logs, services, deployments.
IT Helpdesk Analyst
Littelfuse
févr. 2023 - janv. 2025
2 ans
– O365, Active Directory, MDM (Intune, JAMF) configuration – Remote troubleshooting via TeamViewer/AnyDesk – Ticket handling via ServiceNow, asset tracking with Lansweeper – Authored user guides and process documents
Customer Support Supervisor
PageFly (Shopify)
sept. 2020 - févr. 2023
2 ans 6 mois
– Advanced technical support, team leadership – Debugging (CSS, JS, Liquid), API integration with Postman – Ticket workflows in Zendesk, team coordination via Slack & Notion
Trade Floor support Analyst
Poloniex (Crypto)
juin 2020 - avr. 2022
1 an 11 mois
– O365, Active Directory, MDM (Intune, JAMF) configuration – Remote troubleshooting via TeamViewer/AnyDesk – Ticket handling via ServiceNow, asset tracking with Lansweeper
Formation
XAMK University of Applied Sciences
Advanced Service Design, Service Design
2021 - 2021
1 mois
Universidad Gran Mariscal de Ayacucho
Computer Maintenance Engineering, Computer Maintenance Engineering
2016 - 2016
1 mois