Angelino Pintus

* IT Industrial Coordinator [Ongoing] Pharmaceutical Company · Freelance / Belgium == Skills: Project Management · Communication · Negotiation · Technical Leadership · Vendor Management * IT Training - Infra, cloud, Linux, devops / Belgium * Senior IT Technical Project Manager Proximus · Freelance / Belgium · Hybrid Final customer in the banking industry - Main on going IT Infrastructure projects where I'm in charge: * IP telephony migration from Skype Business to Teams * WiFi infrastructure upgrade ==== Technologies: MS Project, Agile, Cisco, vmware, Windows 10, SharePoint, Teams, OneNote, Excel, Office 365 == Skills: Project Management · Communication · Negotiation · Technical Leadership · Vendor Management

In charge of the whole IT LifeCycle (maintenance included), in order to keep an high performance IT infrastructure within the EpiCURA Datacenters, both internally and with external stakeholders - Leading IT infrastructure projects with the aim of improving the IT infrastructure efficiency and its added value Technologies IT Service Management / ITIL / IT Services processes

Function Maintaining a solid, secure, high-performance, and scalable information and communication infrastructure within the Zetes Datacenters (Premise or Cloud) - Be the IT reference about security and high-level network communication) Objectives Datacenter Design Implementations and Maintenance - Maintain the security and consistency of the network and continuity of datacenters - Install common information systems structures, network, storage and servers - Provide support and Solve complex operational problems and coordinate system administration - Manage and participate in the policy concerning user access rights - Detect and identify malfunctions and incidents, and suggest corrective measures Propose changes according to user requests, the needs of society and technological developments - Identify and analyze network security needs (firewall, routers, various surveillance tools for the network and private networks (Wi-Fi, Ethernet…) - Develop and maintain collaborative relationships with internal and external counterparts (partners, customers and suppliers) - Write all documentation for all technical operational aspects Technologies • Firewall technologies (brands: Stormshield and Clavister) • IT Service Management • ITIL • ServiceNow • IT Services processes

As an IT Operation Manager, my role is to improve the company efficiency and profitability thanks to IT (more specifically via ERP, adequate projects, sizing, process, prioritizing, simplifying, redefining, managing teams and technological partners, adapting current tools/choosing and implementing new ones, the key person to make IT things change for the good of the company) - Contacts with external stakeholders in order to improve the existing technical IT infrastructure Technologies WINDOWS SERVER / Office 365

Function Provide second/third level technical support for Cisco-related technologies Objectives • Guide customers in solving problems of high complex issues in their systems/solutions/networks • Apply analytical skills and technical knowledge to solve product and software problems of moderate to high complexity • Utilize moderate to complex lab setups to recreate and solve problems • Deliver a superb customer experience in a difficult or critical situation • Author case studies, troubleshooting guides,... Technologies Linux, Windows Server 2012 & 2016, VMWare, Networking, UCS-Director, Tetration Analytics, CloudCenter, AWS, Azure, VirtualBox

Function Working in a small team, designing the overall Server computing architecture and providing expertise and hands on in: • Setting up, deploying and integration together with HP RDP and supported installed base of HP One View • VMware server templates container hardening and ESX server deployment through GSS • Formalizing and validating SQL Server 2016 standard installation • Active Directory upgrade through DC baseline setup and patching, impact analysis of AD mode upgrade, related documents setup and validation • Maintaining validation documentation pack related to the tasks described in previous point Technologies Infoblox, Windows Server 2012 & 2016, VMWare, Powershell, Active Directory Achievements • Self-adapt to a corporate way of working in a multinational pharmaceutical environment • Closely following procedures by fully understanding them and then applying • Regular meetings with other teams with different expertise, in order to work together towards common objectives

Function: in charge of the 3 sites for the company (BE, FR and LU) - IT Systems related, with networking (firewall update, quality control on data link, opening telecom tickets, network log check and troubleshooting, router and switch installation, router/switch/ASA migration, data link monitoring, adapting firewall rules,wifi migration, antivirus management, network performances mprovement), VMWare, linux, mail server, scripting, hardware and software support, equipment purchasing, supplier management, disaster recovery, back-up plan, users management, data room readiness, IT maintenance contracts management … Technologies : CISCO, HP, Cisco ASA, LINUX, WINDOWS SERVER, ACTIVE DIRECTORY, VMWARE Main Projects at current employer (closed or on going) [PM = Project Manager / IM = Implementation Manager / OM = Optimization Manager] _____________________________________________________ (PM) Fully adapting the data room to the latest standards (fire safety, UPS, HVAC) (PM) Google Apps deployment and Mail server migration to Google Apps Mail (OM) Consolidating all the data lines into one MPLS network at corporate level (IM) Migrating old telephony to new VoIP telephony (SIP based, Escaux solution) (PM) Optimization of maintenance contracts for all the key IT equipment (PM) Network cabling optimization (cat5E and cat6) (PM) Antivirus implementation at corporate level (PM) Syslog server implementation (OM) Virtualization servers migration (Cloud based and/or in house) (PM) Continuous improvement of the network infrastructure closely following corporate needs (100 MB/s, 1 GB/s, 10GB/s, internet line outside corporate network) (OM) MPLS network optimization (OM) Disaster Recovery / backup optimization (IM) Software Licensing optimization (PM) Corporate network & devices monitoring improvements (PM) Improvement in the company resilience for all its IT needs (among others, firewall and duplicate data lines) (PM) Optimizing Google Apps use through the company

Function : providing networking support for our national customers and customizing / debugging / optimizing Firewalls following customers needs Details: assisting the technicians with hardware troubleshooting/replacement/upgrade – checking before and after the maintenance to assess that the problem was solved, checking the Cisco router in order to confirm that the telecom issue was solved or still on going (quality issue or line down), reporting and pro-active maintenance, configuration changes and updates for the Cisco devices, ports opening or closure following customer needs, on site troubleshooting (main site or back-up), troubleshooting the equipment replaced before sending them for repair, assisting internal customers with Firewall request/issue/investigation, opening tickets with Telecoms providers in BE or abroad Technologies : CISCO, Checkpoint, Juniper, CISCO PIX

Function Working in close contact with carriers and customers, providing technical support for European customers in order to solve their networking (LAN& WAN) & VOIP issues - operations (IOS updates, configuration changes …) – project management Objectives • Maintaining network operations • Dealing on an everyday basis with changes, incidents and other serious issues related to the customer corporate network Responsibilities Assisting the technicians with hardware troubleshooting/replacement/upgrade – checking before and after the maintenance to assess that the problem was solved, checking the Cisco router in order to confirm that the telecom issue was solved or still on going (quality issue or line down), configuration changes and updates for the Cisco devices, ports opening or closure following customer needs, on site troubleshooting (main site or sister companies), opening tickets with Telecoms providers in BE or abroad, installing IP phones and providing operational assistance (in BE and abroad), configuring and installing Cisco WIFI units, project management concerning the replacement of Cisco devices End Of Life Achievements • Helping internal customers in a dire technical situation at several occasions • Maintaining network service at all costs • Cisco CCNA certified (without Cisco training, all by myself with books and years of experience) Certification Cisco CCNA Technologies CISCO

Function Working in close contact with carriers and customers, providing technical support of international networks for European/US/Asian customers (Cisco switches and routers) Objectives • Maintaining network operations • Dealing on an everyday basis with changes, incidents and other serious issues related to the customer corporate network Responsibilities Working together with European Telecoms providers in Belgium/Italy/France/UK..., checking the Cisco router in order to confirm that the telecom issue was solved or still on going (quality issue or line down), informing regularly the customer during the process, shift-to-shift to create in order to inform the next shift colleagues of issues still to check) Achievements • Evening/Night Shift continuously during 4 years • Maintaining network service at all costs Technologies CISCO, IBM Routers, Mainframe (customer account management)

Function : developing customized groupware applications in close contact with the customers Certification : Lotus CLP 5 – Development Technologies : IBM Lotus Notes, JavaScript, HTML

Function : Lotus Notes Developer / System engineer for internal projects Certification : Lotus CLP 4.6 – Development Technologies : IBM Lotus Notes, JavaScript, HTML, Checkpoint FW

IT Support engineer for the whole company + daily backup tasks related to the IBM mainframe + IT maintenance tasks Technologies Mainframe, IBM, CICS

In charge of the collaboration with every external companies involved with the new building (coordination, meetings) Technologies Windows 95 / MS Excel

Delivering training about Dos/Windows/MS Office Technologies DOS / Windows / MS Office