Angelot Ngoufack Nanfah

Main responsibilites: acting as a liaison between the hub and the road and primary point of contact for the Brand Ambassadors. - Responsible for the onboarding (theoretical preparation before trial day) and training of the new Brand Ambassadors, ensuring they have the necessary equipment and information to proceed on the road. - Periodical evaluation of the Brand Ambassadors. - First responder in the event of an accident or emergency for situation assessment and support. - Supporting and mentoring function towards Brand Ambassadors, gathering feedback and providing latest updates. - Supporting function towards the hub by handing out bicycles, following up on broken bicycles and maintaining stock levels of the consumables. - Supporting function towards restaurants by carrying out check-ups at restaurants on a regular basis and acting in case of urgent problems. - Reinforcing the terrain by helping with the orders in case the workload is high. - Regular visits on the terrain to reinforce the correct rules.

- Ensuring all assigned orders are delivered in a timely manner according to SLAs - Adhering to company’s principles in order to make the brand visible to the clients and grow its reputation. - Providing regular feedbacks from the restaurants and clients.