Anitha Murugesan
Senior Supply Chain Project Manager | Order-to-Cash
Salary / Daily rate
53000 Laval, France
Freelance, open to permanent contract
Languages
About me
Intro
Supply Chain Management professional with 10+ years optimizing O2C processes and SAP S/4HANA implementations. Currently leading international SAP deployment at Lactalis Group, specializing in process formalization and training development. Expert in streamlining order-to-cash operations to enhance efficiency and reduce processing times for global organizations.
Work experience
Lactalis Group
Sep 2024 - May 2025
9 months
53000 Laval, France
Chef de Projet Supply Chain
Sep 2024 - May 2025
9 months
53000 Laval, France
-Structuring international deployment of SAP S/4HANA project for the Corporate Global O2C & Customer Service Group. -Formalization of International O2C processes. -Creating, testing and maintaining documentation of Corporate Global Order to Cash, Customer Service process and technical solutions -Supporting to achieve our current and future project's road map -Mapping the O2C process within the new S/4HANA -Develop & providing in-depth training source, materials and process guides for O2C -Expertise in the Order to Cash, Collaborating with internal stake holders -Create, Implementing Golden Rules & Best practices in the global business processes -Supporting to the KPI's, change management -Maintaining O2C Master Data & Supporting to develop the new automated tools -Learned Strong knowledge in Order to Cash Business Processes by bringing my previous functional process experiences. - Expertise of Order-to-Cash processes including master data, order management, smac, billing, pricing, penalties, contracts, compliance & governance, dispute management, credit management and cash application (SAP S/4 HANA FSCM) -Excellent in analytical, problem-solving, communication, interpersonal skills -Ability to lead business processes.
O2C Project Manager
Sep 2024 - Mar 2025
7 months
53000 Laval, France
• Structuring of an international SAP deployment project (S/HANA) • Formalization of processes • Analysis and improvement • Creation of training courses & materials • Writing, execution of tests • Management of anomalies • Supporting on current and upcoming projects
Senior Client Partner
Access Healthcare Services
Jul 2020 - Jul 2023
3 years 1 month
Chennai, Tamil Nadu, India
In Accounts Receivable Cycle - Negotiating payment plans or arrangements with customers who are unable to pay their balances in full. Documenting all communication and interactions with customers accurately and comprehensively in the company's systems. Collaborating with internal departments such as finance or billing to resolve issues and ensure timely payment processing. Maintaining high level of customer service. Escalating unresolved issues or disputes to the management for further investigation or resolution.
Senior Customer Service Representative
HCL Services Ltd
Dec 2018 - Mar 2020
1 year 4 months
Chennai, Tamil Nadu, India
Verifying and updating customer information, including contact details and payment preferences. Identifying and resolving billing discrepancies or disputes in a professional and courteous manner. Contacting customers via phone to follow up on outstanding accounts receivable balances.
Senior Process Associate
Accenture | SolutionsIQ
Jan 2017 - Mar 2018
1 year 3 months
Chennai, Tamil Nadu, India
HC & Insurance Ops Sr. Rep
Dell Technologies
Dec 2014 - Dec 2016
2 years 1 month
Chennai, Tamil Nadu, India
Providing explanations or clarifications regarding invoices, charges, or payment terms as requested by customers. Adhering to company policies and procedures, as well as regulatory guidelines, related to accounts receivable management and collections.
Education
The American Business School of Paris
Master's degree
2023 - 2025
1 year 9 months
ICD Business School
Master's degree
2023 - 2025
1 year 9 months
GOVERNMENT ARTS COLLEGE, TIRUVANNAMALAI
Bachelor of Business Administration - BBA
2008 - 2011
2 years 11 months