Anna Avetisyan
Product operations expert | Program Manager
Salary / Daily rate
Paris, France
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
I help teams ship better products by finding the right process for their context — not adding more of it. 9+ years leading Agile transformations and product delivery across startups and enterprises. At Docker, I managed programs across 5-6 product teams and replaced fragmented reporting with scalable systems. At Priotix, I transitioned a distributed team from Scrum to Shape Up, eliminating a 300+ item backlog and shifting the culture from feature delivery to problem-solving. I documented the exp
Work experience
Project Manager
ToptalFreelance
May 2018 - Present
8 years 6 months
Remote
Freelance TPM and Agile Coach working with startups and scale-ups. Partnered with non-technical founders to deliver MVPs from concept to launch. Led Toptal's internal logo redesign launch program, delivering in half the originally planned timeline. Engaged as TPM, Product Owner, or Agile Coach depending on client needs.
Senior Technical Program Manager
Docker, Inc
May 2022 - May 2024
2 years 1 month
Remote
Managed strategic programs across 5-6 product teams (~35 engineers, PMs, and designers). Replaced fragmented reporting across Notion, spreadsheets, and status meetings with a centralized system in Jira Product Discovery, adopted by all teams. Introduced dependency mapping and risk escalation processes that gave C-suite visibility into cross-team delivery for the first time.
Senior Project Manager
Priotix
Mar 2020 - Oct 2021
1 year 8 months
Yerevan, Armenia
Led distributed teams building web products for the esports industry. Transitioned win.gg's team from Scrum to Shape Up, eliminating a 300+ item backlog and shifting the team from feature delivery to problem-solving. Established the company's first PM standards. Documented the full transition in scrumtoshapeup.com
Project Manager
VOLO | Software Development Company
May 2016 - Mar 2020
3 years 11 months
Armenia, Quindio, Colombia
First PM hire. Built the project management function from scratch for a ~20-person team. Shipped 10+ client MVPs across FinTech, IoT, healthcare, social platforms, and trading. Introduced Agile workflows that became the company-wide standard.
HSBC Bank Armenia
Aug 2010 - May 2016
5 years 10 months
Armenia, Quindio, Colombia
Business Performance Change and Portfolio Officer
Apr 2016 - May 2016
2 months
Armenia, Quindio, Colombia
Business Analyst for Customer Due Diligence software - supporting regular releases - live incidents handling - working with Global teams and local stakeholders
Digital Marketing Officer
Aug 2015 - Apr 2016
9 months
Armenia, Quindio, Colombia
- Public website and Mobile application owner (including content updates, design and technical enhancements) - Leading digital projects implementation (Website Mobile adaptive version launch, Tag Management system and Web Analytics program activation, new campaign pages creation) - Maintaining digital projects implementation plans including budget and costs optimization - Executing manual testing for the projects and daily updates - Responsible for communication with the main stakeholders and support teams - Analyzing customer satisfaction survey results on regular basis and executing actions for improvement - Assisting with general marketing activities (customer communication, administration, campaign management) - Covering Marketing Manager role on her absence
Business Analyst for Digital projects / Direct Sales and Services Specialist
May 2014 - Aug 2015
1 year 4 months
Armenia, Quindio, Colombia
- Key member of Mobile banking services implementation team - Participated in the whole cycle of the project, starting from business requirements discussion - Executed manual business acceptance testing, directly dealing with developers and other support teams - Was responsible for the content review of Application/Desktop version - Was responsible for post-production support, live incidents handling - Being “contact channel” for business and developing team
Contact Centre Senior Agent
Mar 2012 - Aug 2015
3 years 6 months
Armenia, Quindio, Colombia
- Provided customer support and consultancy over the phone on banking services in scope of Phone Banking and Internet Banking Services, handling general inquiries and complaints - Cross selling of Bank products, analysis of marketing campaigns impact - Responsible for written communication with the customers - Training and directing new hires, covering Team Leader responsibilities when needed - Anticipating negotiations with other departments for more efficiency - Participated and initiated various projects for operational optimizations
Contact Centre Agent
Aug 2010 - Mar 2012
1 year 8 months
Armenia, Quindio, Colombia
- Provided customer service over the phone on banking services in scope of Phone and Internet Banking Services - Was responsible for written communication with the customers - Arranged cross selling of Bank products and handled customer general inquiries and complaints
Education
Yerevan State University
Master's degree, Business Administration and Management, General
2008 - 2010
3 years
Yerevan State University
Bachelor's degree, Economics
2004 - 2008
5 years
Grade: Diploma with Honor
Licenses & certifications
Scrum Product Owner Accredited Certification
Issued: May 2025
PSM I
Issued: Apr 2018
Portfolio
Transitioning a Distributed Esports Team from Scrum to Shape Up
