Anna F.

Delivering tailored academic support for students with dyslexia, ADHD, and autism in English, French, and Finnish. • Focused on empowering learners through personalized strategies and confidence-building. Keywords: Coaching • Education • Neurodiversity Support • Mentorship

Provided individualized learning support for secondary students with neurodiverse needs across multilingual sections. • Developed personalized support strategies fostering inclusion and academic confidence. • Collaborated with educators and psychologists to improve student outcomes. Keywords: Inclusion • Mentorship • Coaching • Education Support • Neurodiversity

Led regional and global IT mobility and collaboration services, managing 25,000+ users across 36 countries. Oversaw a €12M annual budget and built a cross-functional team that expanded service coverage from 2 to 13 EMEA countries. • Directed digital transformation initiatives focused on mobility, conferencing, and unified communications (MS Lync). • Achieved up to 45% annual cost savings through supplier optimization and strategic contract negotiations. • Owned full service lifecycle — from strategy and design to operations and continuous improvement. • Delivered a 4.8/5 Centre of Excellence quality score and top-tier customer satisfaction ratings. • Partnered with global IT, procurement, and business leaders to align strategy, governance, and delivery. Keywords: IT Service Delivery • Program Management • Digital Transformation • Mobility Services • Vendor Management • Cost Optimization • Stakeholder Engagement • Team Leadership

Delivered regional connectivity, telecom outsourcing, and conferencing projects supporting global operations. • Designed and implemented standardized tools and processes for internal and external operations. • Managed vendor performance and cost control initiatives across multiple EMEA markets. • Supported major network redesign and service migration projects to improve scalability and performance. Keywords: Project Management • Telecom Infrastructure • Service Process Design • Unified Communications • Continuous Improvement

Managed procurement strategy and contract negotiations for IT and telecom services across EMEA. • Conducted global RFPs and rate reviews, achieving 25–45% cost savings. • Led legal and commercial negotiations with outsourcing partners for key technology. • Partnered with finance and legal teams to ensure compliance, transparency, and value creation. Keywords: Procurement • Contract Management • Vendor Negotiation • Cost Reduction • Strategic Sourcing

Oversaw IT and telecom outsourcing contracts during major business transitions, ensuring alignment and compliance. • Managed risk, service continuity, and vendor relationships during operational transformations. • Supported the creation of standardized contract templates and governance models. Keywords: Contract Management • IT Outsourcing • Governance • Risk Mitigation • Supplier Relationships

Managed European voice and telecom service projects to consolidate infrastructure and streamline operations. • Negotiated regional supplier contracts and unified internal procurement processes. • Delivered measurable improvements in service reliability and operational efficiency. Keywords: Telecom Services • Project Leadership • Process Optimization • Service Delivery

Centralisation of landline telecom contracts on European level. • Preparation of RFPs • Analysis of offers • Contract implementation Keywords: RFPs • Centralisation • Contract Negotiation • Contract Implementation