Anna Gumenna

- Leading the development and execution of the ERP project’s communication strategy - Crafting clear, motivating messages tailored to diverse stakeholder groups in German, French, and Italian - Designing and delivering change readiness surveys, feedback forms, and post-go-live assessments to measure adoption and engagement. Creating action plans - Coordinating go-live communications, training announcements, and hypercare updates to ensure consistent messaging - Collaborating with change management, training, and technical teams to align communications with project milestones and user needs - Managing multilingual newsletters, intranet updates, and targeted outreach campaigns to support business readiness - Translating complex system changes into accessible, role-specific communications for impacted users - Monitoring feedback channels and surface recurring questions, concerns, and themes to inform FAQs and support materials - Advocating for transparency, empathy, and psychological safety in all project communications

• Led change management and engagement activities for system and processes transformation projects in HR (Oracle), Finance (Navan, D365), Procurement (Coupa), GDPR (One Trust), Compliance, created strategy and approach, integrated CM activities into project • Coached and developed soft skills for senior leaders, their teams and colleagues in navigating the change and understanding the people side of change during transformation and needed change management activities. Average training's satisfaction rate 4.6/5 • Designed the curriculum, workshops, outcomes expected and organised the planning of coaching/training activities • Assessed change readiness, carried out change impact analysis, ensured user adoption after system launch and improved efficiency • Identified change management risks and mitigation strategies and managed the closure processes • Defined success metrics, monitored progress • Led the after-launch activities to sustain the change, identified and filled out the knowledge gap, increased system user adoption and satisfaction • Developed and executed effective change and communications plans, leading the monthly Global Transformation Newsletter • Ensured org changes, initiatives and projects are effectively communicated to organisation wide using appropriate channels • Developed and delivered the yearly change comms plan, created and maintained interactive material on the intranet dedicated to the projects

• Coached 1:1 and groups of various clients in personal and career development requests • Helped build resilience and create positive change in areas related to business, work-life balance, skills building, emotional well-being, relationships and more • Designed an individual approach to achieve desired outcomes • Supported the improvement of key elements like behaviour change, strategic and critical thinking, confidence, upskilling, communication, self-awareness • Facilitated year retrospective and future goal setting workshops • Set up personal brand, developed and led digital communication strategy for social media • Adjusted tactics based on performance metrics and analytical insights • Increased social media interactions, followers and gained 45% more clients

• Prepared required information for clients and potential clients, efficiently solved issues that occurred on sight

• Provided administrative support to meetings, including preparation of background documents and presentations • Prepared and assembled materials for reports, in compliance with donor guidelines, including documenting achievements