Annaick S.
Senior Transformation Manager | IT & Operations
Salary / Daily rate
Brussels, Belgium
Mobility: Lille, Paris, ...
Freelance
Can come onsite
Skills
Languages
About me
Intro
IT & Operations transformation expert with 15+ years driving digital change in luxury retail (Richemont, Delvaux, Piaget, Cartier). Led complex SAP rollouts across multiple regions, cloud migrations to AWS, and end-to-end supply chain digitalization impacting 200+ partners. Specialized in IT strategy, change management, and stakeholder alignment to deliver measurable operational improvements.
Work experience
Senior Architecte Solutions
HermèsFreelance
Apr 2026 - Present
7 months
Paris, France
Réunions de coordination permettant de récolter les informations nécessaires Rédaction de documentations d’architecture (HLD, LLD, DAT…) Présentation au Comité d’Architecture (COMAR) Accompagnement sur le macro design de la solution Coordination des pôles solutions, des équipes intégration et chef de projet pôles métier
Project Manager IT & Operations - AI Laboratory Coordinator
DT Services and ConsultingFreelance
Jan 2026 - Present
10 months
Région de Bruxelles-Capitale, Belgique
act as Senior Project Manager act as AI Lab coordinator (internal DTSC) : 3 Researcher, 9 intern
Head of IT
Delvaux
May 2023 - Jul 2025
2 years 3 months
Bruxelles et périphérie
Context: Following the acquisition of DELVAUX by Richemont group, support the IT intégration in accordance with the Group requirement SCOPE of responsability : Infrastructure and network Applications (PLM, ERP, CRM, CMS, Ecom, Middleware, reporting) Cybersecurity Compliance and master data governance Main challenge : Department creation : staffing with pluridisciplinary competencies Direct and indirect team management Establish Roadmap, Budget, and Governance Contrat and 3rd party management Achievements : Servers upgrade and transfer to Amazon Cloud (Applications and Data base) DATA Architecture redesign (Focus on reporting, CRM) Manage 2 Rollout SAP for North America and MEIA (Europe, Middle East & Africa Upgrade SAP ERP (AFS) for 3 manufacturing sites
Piaget
Jun 2013 - Jul 2023
10 years 2 months
Plan-les-Ouates, Switzerland
Head of Jewellery Supply
Apr 2020 - Jul 2023
3 years 4 months
Plan-les-Ouates, Switzerland
• Team Management (2 permanent contract and 1 intern) • Responsible of the MPS (Manufacturing and sales plan) feasability response and ensure the service level • Animation of all stakeholders to achieve objectives (transport, quality, production, Customs, operational logistics, gemmology, finance) • Definition of the sourcing strategy and managemenet of the partner network • Project management (internal and external transformation projects) : new packaging, ARIBA network, COC deployement In addition, act as Brand Project Manager in Richemont's informations systems gouvernance & in charge of maintaining the global IS roadmap for the Maison according to Richemont's Guidelines.
PROJECT MANAGER OPERATIONS
Sep 2017 - Mar 2020
2 years 7 months
Plan-les-Ouates, Switzerland
• Team Management 1 FTE (Project Manager Jr) • IS Program Manager for the Manufacturing environnement • Point of contact for Richemont's IS gouvernance • Animation of the key users within the organization and verification of the integrity of their needs • Reporting and validation of the roadmap with all stakeholders (needs, budget, planning, ressources) Main achievements : --> March 17 to March 19 : SHOP/e-SHOP Richemont program Project to digitalize and harmonize supply flows from the partners to the Manufacture. More than 200 partners deployed to ARIBA (cloud plateform to pilot portfolio and logistics flows) and 30 internal employees impacted. --> April 19 to March 20 : SPIRIT Project (Strategic project for the Maison) Project to transform the jewellery model (make to buy) Review of all procurement processes 2E2 (procurement, purchasing, quality, plan, finance, transport, supplier partnership) Team project Management
PROJECT MANAGER SAP MANUFACTURING CROSS DEPARTMENTS
Mar 2014 - Aug 2017
3 years 6 months
Plan-les-Ouates, Switzerland
• Animation of Key users within organization (2 production sites ; 60 end users) • Verification of integrity and validatation of the business needs • Point of contact for Richemont's IS gouvernance (EAS) to confirm budget, ressource and planning • IS representative for internal projects (kanban deployement, new kardex, , precious management, inventory, ...)
PROJECT MANAGER SAP LOGISTIC EXECUTION
Jun 2013 - Mar 2014
10 months
Plan-les-Ouates, Switzerland
• In the context of the rollout SAP PIAGET (Neptune Project) Responsible for the deployement of SAP solution within Logistic execution with the support of a technical advisor Missions : Design the solution, testing, end users training, change management
Cartier
Sep 2007 - May 2013
5 years 9 months
SAP Administrator
Sep 2011 - May 2013
1 year 9 months
• LEAN methodology deployement • Provide SAP support for more than 500 end users located on 6 production sites • During SAP Upgrade, responsible for testing the solution and ensure their is no regression • Training new employee.
HIGH JEWELLERY SCHEDULER
Sep 2007 - Aug 2011
4 years
La Chaux-de-Fonds, Switzerland
• Plan, schedule and manage the department's production on several production sites. • Key User SAP (production perimeter)
Education
Matrix - Citrix - Richemont
Formation MsProject - Excelcia
Formation SAP - SCM 210 et 250 - Dowap
Portfolio
