Anne-Sophie Milharo

At Paris je t'aime, I led key account management for both B2B and B2C sectors, focusing on prestigious clients such as the Louvre and Versailles. My work contributed to the retention of strategic partnerships that accounted for half of the organization's revenue. Leveraging my expertise in customer engagement and tourism marketing, I significantly improved customer satisfaction and expanded its reach, while promoting Paris as an international destination ahead of the 2024 Olympic Games.

At Hubicus BVA Group, I played a key role in implementing SaaS quality monitoring solutions, focusing on assessing customer needs, configuring solutions, and training teams. My efforts not only streamlined processes but also significantly improved customer satisfaction and engagement. By cultivating strong relationships and providing tailored support, I contributed to the overall success of our clients in Paris and beyond.

EDICOM is the international leader in electronic business transactions like EDI, e-invoicing and VAT Compliance (e-reporting) in the B2B and B2G environment. As an International Key Account Manager, my missions were: - Prospection of french companies with international subsidiaries looking for implementing EDI flows and e-invoicing to connect with their different business partners. - EDICOM SaaS solutions presentations to client (Demo environnment). - Quotations and contracts negotiations. - Coordination with Project Manager and Technician to implement the solutions to the clients.

Winning Moves is an international games company that represents some of the world’s biggest brands. Founded in 1997 Winning Moves now has offices in 12 locations around the world. The company owns the brand Top Trumps and the exclusive rights to create bespoke editions of Hasbro’s games, such as Monopoly, Cluedo, Risk, Guess Who?, Connect 4 and Trivial Pursuit. In charge of the development of the French B2B market to create bespoke editions of the games. Elaboration of development strategy for the hotel sector in France. Creation of sponsorship Monopoly city edition of Avignon in France: - Contacting potential clients via email or phone and set up meetings. - Handling objections and negotiating by phone, email, and in person. - Negotiating deals and contracts and legal documents with a wide range of clients. - Monitoring the after sales process: design, production and delivery to clients. - Training, coaching and feedback sessions with an international team of 20 sales people.

In charge of the portfolio of accounts of the boutique hotel on the different market segments: Corporate, OTA, Tour Operators, Travel agencies, Web, Direct bookings. Contracting and negotiating with existing corporate & Tour operator accounts. Weekly & Monthly report: - Revenue analysis - Segments performance analysis - Nationalities analysis - Marketing Plan - Sales Action Plan - Hotel Strategy Animation of corporate accounts: Business meetings & presentations, Afterwork at the hotel, Lunch & work, FAM Trip. Business development: Prospection on corporate accounts to contract new clients

Deputy City Manager in charge of SANDEMANs NEW Paris Tours Operations in Paris. - Ensuring the smooth running of FREE walking tours and Select tours in the most touristic areas of Paris in both Spanish and English. (Ile de La Cité, Montmartre, Latin Quarter, Versailles, etc.) - Managing a team of employees working on the different positions of the company in Paris: Meeting Point Managers, Public Relations Officer, Pub Crawl Leader, Interns. - Coordinating a team of free-lance Spanish & English guides to cover the tours schedules on a daily/ weekly & monthly basis. - Maintaining a close relationship with free-lance guides, attending individual and collective team meetings. - Organizing Guide Info Session to start collaborations with new guides and to be responsible for the guide recruitment process until approval and integration within the company. - Managing relations with the different partners (hospitality and tourism industry) and creating new partnerships. - Assisting the City Manager in daily operations. - Assisting the City Manager in developing new tours. - Working on the Pub Crawl Project and others marketing projects. - Weekly Reports and Analysis about Paris Operations. - Private Tours coordination with guides for group requests in Paris. - Attending clients and promoting our tours at sales end locations and ensuring customer service operations. - International working environment in Spanish & English.

Responsible for organizing B2B events and maintaining business relationships within the hotel: - Respond to all event requests from B2B clients. - Develop tailor-made event proposals to meet client needs. - Communicate and coordinate with other hotel departments for event planning (catering, accommodations, revenue management, and hotel staff). - Manage meeting room reservations, technical facilities, set-up, etc. - Invoicing, guest database management, and follow-ups. - Customer loyalty.

- Development of the Regional Plan for Tarija (Bolivia) tourist destination => "Area de turismo - Gobernación del Departamento de Tarija": http://www.turismo.tarija.gob.bo/ Project scope:   - Destination planning and Project development. - Pre-work based on the Tarija destination analysis (National local tourism policy, strategy, benchmarking…). - Collaborative/field work with destination Stakeholders - DMO´s: inventory of tourism resources, product creation and other actions aligned with Tarija regional tourist plan.

Inkkas is a fair trade clothing brand inspired by the world's indigenous cultures. Our goal is to bring the world together through fashion. Our unique shoes are made from authentic South American textiles and handmade by local artisans in Peru. For every purchase, Inkkas plants a tree. Inkkas is a growing company with a proven product, an incredible concept, and unlimited growth potential. Experiential Marketing - Content Writing - Product Photography - Online Promotion