Anouar RHACHI

• Designed and implemented modern SharePoint site architectures (hub sites, communication sites, team sites), defining navigation models, metadata structures, and advanced permission settings to enhance user experience and cross-departmental collaboration. • Led full-scale migrations of SharePoint Online, OneDrive, and Microsoft Teams using ShareGate, ensuring data integrity, service continuity, and compliance with existing permission structures. • Administered the SharePoint Admin Center (SPO Admin Center), managing site collections, retention policies, content types, audit logs, external sharing settings, and alert monitoring. • Developed custom Web Parts using SPFx, React, HTML, and CSS, integrating modern components (PnP, Fluent UI) to enrich SharePoint interfaces and address specific business requirements. • Built and deployed Power Apps applications (Canvas and Model-Driven) to digitize internal processes (requests, HR tracking, logistics), integrated with Power Automate flows to automate notifications, multi-level approvals, and cross-service synchronization (M365, Outlook, SharePoint). • Implemented governance, compliance, and auditing measures (DLP, sensitivity labels, activity logging) to align the Microsoft 365 environment with internal standards (ISO) and regulatory requirements. • Created real-time Power BI dashboards connected to SharePoint, Excel, Microsoft Lists, and other data sources to visualize and monitor business performance indicators.

• Provide end-user support for Office 365 applications including Outlook, Teams, SharePoint, OneDrive, and Power Platform. • Manage and monitor Office 365 services and accounts. Oversee the Office 365 tenant and ensure compliance with licensing and security policies. • Develop custom solutions and workflows in SharePoint Online, PowerApps, and Power Automate to address business needs. Customize and manage Teams environments. • Create training materials and conduct training sessions for staff on using Office 365 tools effectively. Maintain up-to-date documentation for system configurations and procedures. • Work with IT and business units to understand their needs and provide effective solutions. Facilitate the adoption of Office 365 features within the organization. • Troubleshoot and resolve Office 365 related issues. Implement best practices for resolving technical problems.

• Assist and provide technical support of Office 365 products for our customers (phone, email, chat, remote tools). • Analyze and resolve level 2 & 3 technical issues related to our Microsoft O365 Applications (Sharepoint, Azure Active Directory, Exchange, Teams) and services. • Resolving issue related to Exchange Online & Exchange on premise. • Manages Email Spam/Virus filtering and security via Exchange Admin Center. • Troubleshooting Hybrid on-premises environment with Azure AD. • Proactively and comprehensively document customer issues. • Options to work on various other dept related activities/initiatives.

• Installing, diagnosing, repairing, maintaining, and upgrading all PC equipment. • Troubleshooting problem areas, providing end-user assistance. • Connecting computers within the LAN. • Install, telephone systems, wireless networks and peripherals (such as printers and scanners). • Setting up user accounts, permissions and passwords. • Maintain PCs, telephone systems and peripherals in the network.