Ansila A Y

– Managed all front desk operations including patient registration, appointment scheduling, and daily administrative workflows for a busy diagnostic centre. – Verified patient insurance eligibility, submitted insurance claims for approval, and followed up on pending and rejected claims, reducing claim resolution time. – Coordinated with physicians and laboratory technicians to ensure timely communication of test results to patients and insurance providers. – Ensured full compliance with HIPAA data privacy guidelines when handling sensitive patient medical records. – Processed payments, receipts, and POS transactions; monitored inventory levels and maintained front office efficiency. – Tools used: Insurance portals, POS systems, MS Office, ERP software.

– Analysed complex datasets using SQL and Python to identify business trends, patterns, and performance gaps, delivering insights that informed strategic decisions across departments. – Designed and maintained interactive Power BI dashboards for KPI visualisation, enabling real-time monitoring of organisational performance metrics. – Automated recurring reporting tasks using Python scripts, reducing manual reporting effort by an estimated 40% and minimising human error. – Presented data-driven recommendations to senior management, improving cross-departmental decision-making processes. – Tools used: Python, SQL (MySQL), Power BI, Advanced Excel, MS Office.

– Managed daily cash handling, POS billing, and payment reconciliation; balanced cash registers and generated accurate daily sales reports for financial review. – Resolved customer inquiries regarding laboratory reports, services, and billing, maintaining a high standard of customer satisfaction. – Maintained accurate stock records, monitored inventory levels, and coordinated with suppliers to ensure uninterrupted supply of consumables. – Supported administrative operations including document control, filing systems, and record maintenance in a regulated healthcare environment. – Tools used: POS systems, MS Excel, ERP/CRM software, inventory management tools.

– Handled inbound and outbound customer inquiries related to telecom products and services, consistently achieving high customer satisfaction ratings. – Collaborated with billing, technical, and sales teams to resolve complex customer issues within agreed service level timelines. – Documented customer interactions systematically in CRM tools to support service quality improvement and performance reporting. – Promoted new telecom products and services while maintaining up-to-date knowledge of company policies and regulatory requirements. – Tools used: CRM software (Salesforce), MS Office, ticketing systems.

– Delivered multi-channel customer support via phone, email, and in-person interactions, resolving technical and product-related issues efficiently. – Identified root causes of recurring customer complaints and escalated systemic issues to the relevant teams for process improvement. – Ensured high customer retention through consistent follow-ups and personalised service delivery.